SHL, a global HR consulting firm, has an opening for a Senior Professional Services Consultant in our Boulder office. SHL is a world leader in the assessment and development of people, work, and organizations.
The Senior Professional Services Consultant will support the design of innovative and practical client solutions, work on consulting projects and activities, interface with clients, and help develop business. Work areas include job analysis and competency modeling, recruitment and staffing, selection and validation, talent management, and 360° feedback.
Primary Responsibilities
A Senior Professional Services Consultant will work as part of multi-office team. Ensuring high standards of quality for all assignments, as well as maximum client satisfaction is imperative. The following activities will critical to this position:
• Manage client projects, serving as primary client liaison from project concept to completion.
• Create and facilitate client presentations, training sessions, and assessment centers.
• Provide continuous and positive customer service to clients.
• Develop new business and grow business with existing clients.
• Support the ongoing maintenance, development, and localization of products.
• Manage client and product related research projects
Key Competencies
I. Planning and Organizing
a. Plans work in advance and manages time effectively.
b. Identifies and organizes resources needed to accomplish task.
II. Analyzing
a. Analyzes numerical data and all other sources of information to break them into component parts, patterns and relationships.
b. Probes for further information or greater understanding of a problem.
c. Makes rational judgments from the available information and analysis.
III. Meeting Customer Expectations
a. Consistently achieves project goals.
b. Sets high standards for quality and quantity.
c. Works in a systematic and methodical fashion.
IV. Presenting and Communicating
a. Makes effective presentations.
b. Communicates clearly and succinctly both verbally and in writing.
c. Relates well with people at all levels.
V. Achieving Personal Work goals and Objectives
a. Sets challenging goals and strives to achieve them.
b. Aims to continuously upgrade professional knowledge and expertise.
c. Applies specialist knowledge and technical expertise to achieve goals.
VI. Adapting and Responding to Change
a. Adapts to changing circumstances.
b. Adapts interpersonal style to suit different people or situation.
c. Shows an interest in new experiences.
Qualifications
• Master Degree in I/O Psychology w/ABD, preferably Ph.D. in I/O Psychology.
• Strong skills in research design, statistical analysis, as well as validation and assessment methodologies.
• Proficiency with SPSS and Excel is required.
• Experience in an applied setting preferred; also interest in applying technology.
• Occasional overnight travel will be involved.
• Relocate, if necessary, to Boulder, Colorado area.