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Customer Contact Styles Questionnaire (CCSQ)

Overview: This questionnaire forms part of the Customer Contact portfolio and provides information on those aspects of personality which are important for sales and customer service. It can be used for selection, training, development and placement decisions. Suitable for: Sales Executives, Retail Staff, Telesales, Front Line Customer Service, Call Centre Staff.
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Customer Contact Dimensions Relationships with People Persuasive Self-control Empathic Modest Participative Sociable Thinking Style Analytical Innovative Flexible Structured Detail Conscious Conscientious Emotions and Control Resilience Competitive Results orientated Energetic CCSQ5.2 The CCSQ5.2 asks the individual to indicate his or her responses on a scale from strongly agree to strongly disagree. This approach makes it appropriate for use in a range of applications including training, development and counselling as well as the selection of staff. 136 Questions Time: approx 25 minutes CCSQ7.2 The CCSQ7.2 requires that the respondent chooses between options and therefore is particularly recommended for selection and placement of staff. 32 blocks of 4 Questions Time: approx 30 minutes Review of Ability and Aptitude tests (level A) for use in Occupational Settings. 2000, Bartram and Lindley, Published by BPS Books, 2001. Available from the British Psychological Society, email: enquiry@bps.org.uk Product Enquiry