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Business Challenges
How can I reduce employee turnover?
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Undesirable turnover is an ongoing frustration for many companies. Turnover is costly, can interrupt or derail important corporate initiatives, wastes staffing and hiring manager time, and can even have negative effects on morale and corporate culture. More than ever it is critical that there is a good fit between the person coming into the organization and the role they are undertaking.
Turnover is frequently seen in critical front line positions, such as customer support, sales, and support roles. These front line roles are often the primary interface between the company and clients, which makes it critical that staff in these positions are well-trained, productive, and dedicated to customers.
SHL has a full range of proven assessment products to help reduce and prevent undesirable turnover. Our Scorable Application Forms can identify the candidates with the best mix of competencies to fit each job. This "fit" between the person and the job can contribute to a person's prospects of leaving or staying in the job.
Combining the skills of our consulting teams with the power of our Internet Recruitment Systems, SHL can develop custom tenure prediction questionnaires that can assess candidates on their likelihood to stay in the job. SHL consulting teams can validate these predictors to show the direct link between candidate scores on the tenure predictor and actual turnover. This provides companies with a direct link to their Return on Investment.
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