BUSINESS OUTCOMES STUDY REPORT

SHL regularly conducts studies with client organizations throughout the world to measure business outcomes they have seen from implementation of our People Intelligence solutions. Each study measures the impact on workforce performance following the use of assessment solutions in the talent acquisition and development processes, providing insight into the relationship between key performance indicators and the organization’s People Intelligence initiatives.

Annually, this data is summarized and key findings are shared in the Business Outcomes Study Report.

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2011 REPORT HIGHLIGHTS

Our fifth annual Business Outcomes Study Report provides tangible proof that bottom line business results can be directly correlated to the People Intelligence solutions adopted by these organizations.

Sample findings from this year’s report include:

  • Customer-focused sales staff at technology retailer increases sales by $162 million
  • Telecommunications enterprise dials down turnover by 18% within 6 months
  • High scorers have 53% greater likelihood of advancement at transportation firm

These findings represent the studies that SHL completed with client organizations throughout the world, spanning various industries including Healthcare, Retail, Financial Services and Telecommunications. Numerous jobs are also covered, including customer service, sales and management roles. We are once again very pleased to provide you evidence that connects the impact of assessment programs and the resulting People Intelligence to the dramatic bottom line impact realized by most organizations.