SHL Terms of Business: TERRITORIES
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SHL Terms of Business; Global (UK)
SHL Terms of Business UK - PDF Version
These terms apply to the purchase of SHL products and services as stated in a corresponding Order.
1 Definitions and Interpretation
In these terms, the following words have the following meanings:
“Agreement” means the agreement for SHL to supply Products and/or Services, incorporating these terms and the corresponding Order;
“Candidate” means any assessed individual (including a potential or existing employee of Company);
“Company” means the party placing an Order using this Agreement as defined in an Order.
“Direct Customer” means a Company that is purchasing Products and/or Services to manage its own internal human resources;
“Order” means a written or verbal order, which may be agreed in an electronic mail, consisting of a statement of work, change request form, price addendum or other order for Products and/or Services agreed between Company and SHL;
“Output” means any physical reports SHL produces and provides to Company (i) on Candidates or (ii) as a result of a consultancy project for Company.
“Product” means the SHL product SHL agrees to supply Company in an Order;
“Service” means the service SHL agrees to supply Company in an Order, including online and consultancy services as further described in the Product and/or Services Schedule;
“SHL” means the local SHL entity supplying the Products and/or Services to Company
“SHL Group” means SHL, all SHL affiliated companies, subsidiaries and its parent company “The Corporate Executive Board Company” (“CEB”).
“SHL Partner” means a Company or individual who purchases Products and/or Services from SHL 1) to enable the Company’s clients to manage their internal human resources under a partnering agreement with SHL or 2) to use with third parties or resell solely as permitted under section G of the Products and Services Schedule;
Headings are for ease of reference only. Any phrase with include, including, in particular or any similar expression will be construed as illustrative and will not limit the sense of the words following those terms. Use of a term defined in the singular tense also includes plural uses of such defined term. A reference to “writing” or “written” includes faxes or electronic mail unless specifically excluded by the parties in an Order.
2 Basis of Agreement
2.1 Entire Agreement
The Agreement sets out the entire agreement between the parties relating to its subject matter and, except with any mutual confidentiality agreements in effect between the parties, overrides any prior correspondence or representations and all other terms and conditions. The parties acknowledge that this Agreement has not been entered into wholly or partly in reliance on, nor has either party been given any warranty, statement, promise or representation by the other or on their behalf other than as expressly set out in this Agreement.
SHL reserves the right to change the pricing or offering for its generally available products and/or services. Orders are at all times subject to the pricing quoted by SHL in such Order in accordance with this Agreement.
2.3 Offer & Acceptance
When Company places an Order for Products and/or Services it is deemed an offer to purchase such Products and/or Services subject to these terms. The Order will be deemed accepted by SHL when: (i) SHL countersigns such Order or (ii) when SHL issues a written acknowledgement to Company, or (iii) upon delivery of the Products and/or Services to Company. Unless otherwise stated, a quotation SHL provides to Company for Products and/or Services is valid for a period of 30 days from the date of the proposed Order.
Each Order contains a description of the Products and/or Services to be purchased. Any other descriptions provided by SHL (including those contained in brochures) are solely for general information purposes and do not form part of the Agreement.
2.5 Delivery and Delivery Date
All Orders are deemed accepted upon delivery unless otherwise stated in the Order. Any delivery date stated in an Order is an estimate only unless otherwise expressly stated in a written Order.
2.6 Reasonable Assistance
Company or its agents will provide SHL reasonable assistance required to facilitate delivery of Products and/or Services to Company. SHL will have no liability to Company where failure or delay in the delivery of the Products and/or Services results from Company’s act, omission or delay and/or those working on Company’s behalf, in providing such assistance.
3. Price and Payment
The price for Products and/or Services is stated in the Order. The price is exclusive of any value added, sales or other taxes which will be charged at the applicable rate at the time of invoice. SHL reserves the right to withdraw a discount if any fees owed under a completed Order are not paid by their due date.
Unless otherwise agreed in writing, payment for SHL Products and/or Services is due without deduction, demand or set off or withholding within 30 days after the date of the invoice. If Company is required to withhold tax on any amount payable to SHL under this Agreement, Company will deliver to SHL the original tax receipt or other proof of payment. Each party shall provide such reasonable support as necessary in connection with any exemption or reduction of, or the contestation of or the defence against, any taxes. In the event of late or non-payment, SHL may suspend the provision of Products and/or Services and/or charge Company default interest at a rate of 1.5% per month accruing on a daily basis from the due date for payment until the date on which payment is made and the costs in pursuing a debt recovery procedure.
If Company reasonably demonstrates that there is a defect in the materials or workmanship of Products and/or Services have not been performed with reasonable care and skill in accordance with good industry practice, then SHL will perform the following:
(a) repair or make good such defect at no charge to Company; or
(b) replace such Products and/or re-perform such Services; or
(c) issue a credit note to Company for the whole or part of the price of such Products and/or Services as appropriate.
This “Warranty” is subject to certain conditions as stated below.
The Warranty does not apply unless Company notifies SHL in writing of the alleged defect within 7 days of the time when Company discovers or ought to have discovered the defect and in any event within 6 months of the date of delivery of SHL’s Products and/or 1 month of the date of SHL’s performance of Services. The Warranty also does not apply:
(a) in respect of any defect arising from fair wear and tear, wilful damage, Company’s negligence, abnormal working conditions, misuse or alteration of SHL Products without SHL approval; or
(b) if the total price for SHL’s Products and/or Services has not been paid by the due date for payment
(c) if Company cannot provide SHL evidence of the claimed defect or problem such that SHL can reproduce the claimed defect.
4.3 Other Warranties
The express warranties set out in the Agreement are the only warranties given by SHL and are in lieu of all other warranties, conditions, undertakings, terms and obligations implied by statute, common law, trade usage, course of dealing or otherwise, all of which are hereby excluded, to the fullest extent permitted by governing law, from the Agreement.
5.1 Unlimited Liability
Nothing in these terms will exclude or limit either party’s liability for (a) death or personal injury caused by its negligence or (b) for fraud or fraudulent misrepresentation.
5.2 Consequential and other losses
To the extent permitted by applicable law, neither party will be liable for any of the following losses or damage (whether or not such losses or damage were foreseen, direct, indirect foreseeable, known or otherwise): (a) loss of profits (whether actual or anticipated), (b) loss of revenue, (c) loss of anticipated savings, (d) loss of business, (e) loss of opportunity, (f) loss of goodwill, or (g) any indirect, special or consequential loss or damage howsoever caused. To the extent all or some portion of the exclusion or limitation of liability is not allowed by applicable law, the party’s liability is limited to the greatest extent permitted by applicable law.
5.3 Maximum Liability
Subject to clauses 5.1, 5.2 and A. 8. of the Product and Services Schedule, SHL’s total aggregate liability arising out of or in connection with the performance or contemplated performance of the Agreement (whether for tort (including negligence), breach of Agreement, breach of statutory duty or otherwise) will in no event exceed 120% of the price paid or payable by Company in the 12 month period immediately before the date of the event giving rise to Company’s claim.
Company acknowledges and agrees that: (i) SHL’s Products and/or Services guide Company as to the suitability and aptitude of candidates as part of an overall recruitment or development process. The Output, represents SHL’s professional opinions based on test results and the information provided must not be relied upon as statements of fact or as the sole basis for any employment related decisions; (ii) SHL does not recruit or select candidates and is not operating as a recruitment agency; and (iii) SHL is not responsible for the acts or omissions of the Company, including but not limited to (a) Company’s selection of SHL tests without a specific written recommendation from SHL, and (b) Company’s use of SHL tests interpretation of test results or resulting decisions the Company makes.
Either party may terminate the Agreement by written notice with immediate effect if the other party:
(a) becomes or is reasonably likely to become insolvent, enters into administration, bankruptcy or compromises any debts with creditors; or
(b) materially breaches the Agreement and fails to remedy such breach, where it is capable of remedy, or persists in any breach of any of its obligations under the Agreement after having been required in writing to remedy or desist from such breach within 30 days.
Either party may terminate the Agreement for any reason by providing the other party with at least 30 days prior written notice after the expiry of any agreed minimum term or any agreed subscription term.
Upon termination of the Agreement for any reason:
(a) the relationship between the parties and any licences granted under the Agreement will cease;
(b) any provision which expressly or by implication is intended to come into or remain in force on or after the termination of the Agreement, will continue in full force and effect;
(c) such termination will be without prejudice to any rights or remedies of either party which may have accrued up to the date of termination; and
(d) except in the event of SHL’s breach, all sums owing pursuant to an Order will become due in accordance with its terms;
If Company terminates the Agreement for convenience, Company will pay SHL the cancellation charges specified in an Order or, under a statement of work, the fees based on the percentage of work completed by SHL up to the date of termination.
7. Intellectual Property
7.1 IP Ownership
Company will at all times remain the owner of any property (including Intellectual Property) which Company provides to SHL. SHL, or its licensors, will at all times remain the sole owner of any pre-existing Intellectual Property in Products and/or Services as well as any Intellectual Property created by SHL or on its behalf in the course of SHL’s performance of the Agreement. For the purpose of this Agreement, “Intellectual Property” includes any patent, copyright, design right, registered design, trade mark, service mark, trade name, domain name, algorithms, user interface designs, benchmark data, architecture, know-how, database right, utility model, unregistered design or other industrial or intellectual property rights subsisting throughout the world, whether or not registered and all applications, renewals and extensions of the same.
7.2 Ownership of Printed Reports and Consultancy Deliverables
Upon full and final payment of SHL’s fees, Company will acquire ownership of any Output. Company may download, make copies, distribute, modify and create derivative works of any Output under this Agreement; provided that all Intellectual Property rights in the Output remains the property of SHL Group or its licensors. SHL hereby grants Company a non-exclusive, non-transferrable perpetual licence to use the Intellectual Property contained in the Output in accordance with this Agreement. Except as expressly stated above, this Agreement does not grant the Company any rights to, or in, patents, copyrights, database rights, trade secrets, trade names, trademarks (whether registered or unregistered), or any other rights or licences.
7.3 IP Indemnity
(a) Subject to clause 5.3, SHL will defend and indemnify Company from and against any third party claim that Products and/or Services infringe a third party’s Intellectual Property, provided that Company:
(i) notifies SHL in writing promptly upon receiving notice of a claim, or upon reasonable suspicion of a claim being brought for infringement of any third party’s Intellectual Property; and
(ii) co-operates with SHL’s reasonable requests for the provision of information or other assistance relevant to the claim; and
(iii) agrees to SHL’s sole control of any defence or settlement; and
(iv) does not engage in any public statements, discussions settlement negotiations or make any offer to settle, nor make any admission of guilt or fault, without the express prior consent of SHL.
(b) Subject to the terms of this section 7.3, SHL will either:
(i) obtain for Company the right to continue using Products and/or Services,
(ii) replace or modify the affect Product or Services so they become non-infringing, or refund to Company the amount(s) paid to SHL for such affected Product and/or Service; and
(c) Company warrants that Company will not, by itself or with any third party, do or omit to do any act that might in any way:
(i) devalue or otherwise detrimentally affect the Intellectual Property rights in the Products and/or Services;
(ii) adversely affect the reputation of the SHL Group;
(iii) cause confusion, deception or false associations with products and/or services that are not Products and/or Services (including recruitment or other services) whether by preparing reports that are identical with, or confusingly similar to, any reports prepared by SHL, or otherwise.
(d) SHL may seek immediate injunctive relief against Company for the breach of any of the provisions of this section 7.3.
(a) Company warrants that it will:
(i) administer the Products and/or any Services (including any related materials), in compliance with all relevant laws, procedures or guidelines applicable in the Territory (as stated in the Order, or if left blank then the Territory is the country where Company is registered) or otherwise; and
(ii) not copy, reproduce, modify or adapt, translate, disassemble or reverse engineer any of the Products and/or Services materials without express written consent from SHL, and
(iii) not create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of SHL Product and/or Services (as applicable) in any form or media or by any means, except as permitted under this Agreement.
(b) Test Usage: Company will ensure that it:
(i) It uses their results appropriately, professionally, and in an ethical manner, paying due regard to the needs of those involved in the testing process, the reasons for testing, and the broader context in which the testing takes place.
(ii) each test user has the necessary competencies to carry out the testing process and the knowledge and understanding of SHL’s tests and proper test usage that inform and underpin this process.
(c) Where Company is a Direct Customer, SHL grants Company a non-transferable, non-exclusive licence for the duration of this Agreement to use the Products and/or Services solely for Company’s internal purposes (provided such internal use is not to directly or indirectly develop competing products and/or services) and only in the Territory.
(d) Where Company has entered into an agreement with SHL to be an SHL Partner, SHL grants Company a non-transferable, and non-exclusive right to utilise and incorporate or consume the Products and/or Services as an integral part of the service Company provides to its customers provided that Company’s customers:
(i) are resident in the Territory, and
(ii) use the Products and/or Services only for their internal purposes (provided such internal use is not to directly or indirectly develop competing products and/or services).
Other than as stated in this clause 7.4(d), Company has no right to resell or resupply the Products and/or Services for any other purpose. Any breach of this clause will be considered a material breach incapable of remedy.
8. Data Protection
In this clause, the following terms are used:
“Data Controller” means a person/entity who determines the purposes for which and the manner in which any Personal Data are, or are to be, processed (collected, used, amended, retained, destroyed etc.);
“Data Processor” means a person/entity (other than an employee of the Data Controller) that processes Personal Data on behalf of the Data Controller;
“Personal Data” means data which relates to a living individual who can be identified from that data, (or from that data and other information which is in the possession of the Data Controller);
“Sensitive Personal Data” means Personal Data relating to the racial or ethnic origin of the data subject, political opinions, religious (or similar) beliefs, trade union membership, physical or mental health or condition, sexual life, the commission or alleged commission of any offence, or any proceedings for any offence committed or alleged to have been committed; and
“Third Party” any person or entity other than Company, Candidate, the Data Controller or the Data Processor or other person authorised to process data for the Data Controller or person, excluding the SHL Group.
Both parties will comply with all applicable laws and regulations in relation to the collection, processing and storage of Personal Data relating to Candidates.
8.3 Data Collected
(a) SHL Online Service - Company provides SHL with Candidate Personal Data, including information to contact Candidates (“Candidate Data”). SHL will then contact the Candidate for the purpose of completing an assessment (“Assessment Data”). Personal Data, which is used to produce a report, is either input by the Candidate or provided by Company. Candidate or Company may provide optional information for the purposes of research (“Research Data”). The SHL product processes the answers provided by the Candidate and will generate results of the assessment (“Results Data”) and provide Company an Output, which is the final scored report.
(b) For pd360 TM or MFS TM refer to Section C of the Product and Services Schedule.
(c) For pd360 TM or MFS TM and Section D of the Product and Services Schedule.
8.4 Data Transfer
(a) Company agrees that SHL may transfer Personal Data outside the EEA to the facilities of other members of the SHL Group in order to provide Company with the Products and/or Services under this Agreement. This may include processing Candidate Data, Assessment Data and Results Data in countries in which data protection laws do not provide the same level of protection as those within the EEA.
In such cases, the SHL Group will take appropriate steps to ensure Company’s information is adequately protected in accordance with EU data protection laws.
(b) SHL may disclose Personal Data to Third Parties (outside the SHL Group) in the following limited circumstances: (i) if SHL Group buys or sells any business assets, (ii) if SHL Group contracts with Third Parties to perform or provide certain services on behalf of a member of the SHL Group, or (iii) if SHL Group is under a duty to disclose or share Personal Data to comply with any legal obligation. SHL will contractually require any buyer of SHL assets that include Personal Data or any Third Party performing services on SHL’s behalf to provide the same level of protection for Personal Data required in these terms and under any applicable data protection laws.
8.5 Data Processing
(a) Company is the Data Controller of all Candidate Data, Assessment Data and any Output. SHL acts as the Data Processor in respect of the Candidate Data, Assessment Data and in producing the Output. SHL will co-operate with any Company request for Personal Data provided by or through Company, provided that such requests, other than those required under law, may be subject to reasonable charges for such assistance.
(b) Where SHL acts as Company’s Data Processor, SHL will:
(i) process Personal Data in accordance with Company’s reasonable instructions or otherwise as may be required to provide the Product and/or Services under this Agreement, and to support Company in its use of the Products and/or Services; and
(ii) take appropriate steps to protect Personal Data, whether electronic or otherwise, including by implementing reasonable administrative, technical and physical security controls to protect Personal Data from unauthorised access, improper use or disclosure, unauthorised modification or unlawful destruction or accidental loss. SHL Group and any Third Party SHL engages to process Personal Data will be required to protect and process Personal Data in accordance with this Agreement and applicable data protection laws.
8.6 Research Data
(a) SHL collects Research Data in the form of optional demographic questions displayed at the beginning of a Candidate assessment, and in the form of further information on assessment objectives or Candidate success information provided by Company.
(b) SHL will be the Data Controller of all Research Data, which may include Personal Data and Sensitive Personal Data.
(c) Candidate’s ability to complete an assessment will not be affected by the Candidate’s choice not to provide Research Data, nor will such choice affect Candidate’s assessment results.
8.7 Assessment Validation and Benchmarking
(a) Company authorises SHL to use Assessment Data and Results Data for assessment validation and benchmarking purposes. SHL uses such Assessment Data and Results Data, along with Research Data, to ensure that the SHL psychometric instruments remain fair and objective to prevent unfair discrimination, and to benchmark tests against industry recognised differences for particular groups. SHL Group and its psychologists are bound by ethical guidelines and data protection law in the use of all data. Access to any data used for validation, benchmarking, or research will be restricted to SHL Group employees directly involved in research supporting SHL Group products and services. SHL may disclose to Third Parties the results of its research in an aggregated and anonymised format that does not include any information identifying Company or any identifiable individual.
The Agreement, its content, the matters to which it relates and information exchanged, whether in tangible or intangible form, and whether disclosed orally or in writing, pursuant to it are confidential between the parties. If there is an existing mutual confidentiality agreement in effect between the parties then this section applies only to the extent that it extends such existing agreement. Each party will apply no lesser security measures and degree of care than those which the receiving party applies to its own confidential information and which the receiving party warrants as providing adequate protection from unauthorized disclosure, copying or use.
Notwithstanding the foregoing, an obligation of confidentiality will not exist in relation to any information which:
(a) is already in the public domain through no act or omission of the receiving party;
(b) is independently developed by the receiving party, which independent development can be evidenced in writing; or
(c) is required to be disclosed pursuant to a legal obligation providing the receiving party first consults with the disclosing party to agree an appropriate course of action.
9.3 Return of Confidential Information
On expiry or termination of the Agreement, each party will return to the other party, or confirm destruction of, the other’s confidential information upon request.
Neither party will give money or anything of value or make any offers or promises to pay money or anything of value – either directly or indirectly, through another person or entity to a (“Recipient”), defined as any:
(a) private commercial entity or individual, or
(b) political party, political official, candidate for political office, or
(c) government official, including officers and employees of
(1) government agencies and departments;
(2) state-owned or state-controlled companies, or
(3) public international organisations (e.g., United Nations, World Bank), in order to assist a party in obtaining or retaining business for or with, or directing business or an improper advantage to SHL, CEB, Company, or any person to:
(d) influence any act or decision of the Recipient in his/her official capacity, or
(e) induce the Recipient or someone under Recipient’s control or direction to do or fail to do any act in violation of the Recipient’s lawful duty, or
(f) induce such Recipient to use his/her influence with a government or government instrumentality or
(g) secure any improper advantage.
Each party will comply with all applicable anti-corruption laws, statutes, regulations and codes including but not limited to the United States Foreign Corrupt Practices Act and the United Kingdom Bribery Act. Breach of this Section 10.1 is a material breach of this Agreement.
10.2 Trade Sanctions
SHL and CEB products and services are subject to US sanctions laws and may not be sold to any Restricted Party (as defined below) or in US sanctioned countries* (Cuba, Iran, North Korea, Sudan or Syria). Company agrees NOT to use, transfer, or provide access to the Products and/or Services (a) to any Restricted Party or (b) in these countries. Company confirms that it is not directly or indirectly owned by, controlled by, owning or controlling or named as a Restricted Party. A “Restricted Party” is an entity that SHL and CEB may not do business with under US law.**
Nothing in the Agreement will create, or be deemed to create a partnership or joint venture or relationship of employer and employee or principal and agent between the parties.
10.4 Force Majeure
Neither party will have any liability to the other if the affected party does not fulfil its obligations to the other due to an event outside the affected party’s reasonable control.
SHL may request:
(a) use of Company’s company name and logo in SHL’s customer lists (whether online or offline) and other marketing materials;
(b) Company to participate in a press release which announces Company’s decision to use SHL’s Products and/or Services; or
(c) Company to participate in the joint development of a case study describing Company’s use of the Products and/or Services, or in other joint press and marketing activities. Notwithstanding the foregoing SHL Group may use Company’s plain text name as required in any public reporting or regulatory documents.
Notice under the Agreement will be in writing and delivered by registered post or other carrier providing a receipt to the address stated in the Order and to the attention the SHL Business Manager with a copy to the following:
SHL Group Limited,
Attention: Head of Legal
The Pavilion, 1 Atwell Place
Thames Ditton, KT7 0NE, United Kingdom
If any provision of the Agreement is held to be invalid under any enactment or rule of law, that invalidity will not affect the rest of the Agreement, which will remain valid and enforceable. Any waiver of any breach of the Agreement will be in writing, and will not prevent the subsequent enforcement of that provision nor be deemed to be a waiver of any subsequent breach of that or any other provision.
Neither party will assign or otherwise transfer its rights or responsibilities under the Agreement to any third party without the other party’s prior written consent. SHL may, however, sub-contract its obligations to group companies, approved distributors, partners, associates or other qualified subcontractors provided that SHL will remain at all times responsible to Company for SHL’s obligations under the Agreement. No third party will have the right to enforce any term of the Agreement.
The Agreement and any dispute arising out of it will be governed by English law and the parties irrevocably submit to the exclusive jurisdiction of the English courts.
* The most up-to-date lists can be found at www.treasury.gov/resource-center/sanctions/Programs/Pages/Programs.aspx
** The most up-to-date lists can be found at http://www.treasury.gov/resource-center/sanctions/SDN-List/Pages/default.aspx and
Product and Services Schedule
This Product and Services Schedule contains additional terms that apply to Products and/or Services that Company may Order under this Agreement.
A.: SHL Online Services
1 Software as a Service
(a) Company may order SHL access to the SHL online talent management services (“SHL Online Service”) on a Subscription or Unit purchase basis (as such terms are defined below). The SHL Online Service may require an Order for Services to establish links with Company’s website and configure access to the SHL Online Service for Company’s purposes. This may include delivery of SHL tests online to Company’s candidates, assessing Company’s candidate results and making the resulting reports on Company’s candidates available to Company through the SHL Online Service.
2 SHL Subscription
(a) The SHL Online Service may be purchased by “Subscription”, which provides Company with access to SHL Online Service for the duration of the Subscription period agreed in an Order. A Subscription may be limited or unlimited and subject to different parameters. The limitation may be defined by reference to the number of online credit units, users, SHL tests (excluding third party content) or other measures as stated in the Order. Substantial changes to the Basis of Fees as defined in the Order (whether Units, Applications, Assessments, or number of full time employees) may result in modification or termination of the Subscription. If Company exceeds a specified limitation before the end of the Subscription period, then SHL reserves the right to charge the additional use at its standard rates for the Units consumed during the remainder of the Subscription period. Any outstanding fees for additional Units will become payable before Company renews their Subscription.
(b) Duration: Unless otherwise agreed in an Order, Company’s Subscription period starts on the date Company receives its username and password for new accounts, or on the anniversary of such date for Subscription renewals and ends 12 months later. The Subscription will automatically expire at the end of the agreed Subscription period unless the parties agree in writing to renew. If Company uses the SHL Online Service after expiration, SHL reserves the right to charge for the Units used at the standard rate for such Units.
(c) Rates: Subscription fees are non-cancellable and non-refundable except as otherwise stated in an Order. Once ordered, the Subscription fees remain due and payable regardless of the extent to which Company makes use of the SHL Online Service. SHL may increase Subscription fees at the start of each renewal Subscription period and such renewal pricing will be stated in the Order. If Company does not agree to an increase, Company’s Subscription will not be renewed and any subsequent use of SHL Online Service will be charged at SHL’s standard rates for the Units used.
3 SHL Units
(a) If Company purchases Units to use the SHL Online Service, the appropriate number of Units will be deducted from Company’s account whenever Company runs an SHL report or a Company candidate starts an SHL online test. “Units” means the unit of measure specified in an Order by which use of a certain SHL Product is calculated and stated on the SHL price list and may be purchased in advance or arrears as agreed in the Order and further described below.
(b) Units remain on Company’s account for use on the SHL Online Service for 2 years from the date of purchase (or one year from date of purchase for Units on the Select2Perform system) (“Validity Period”). After the Validity Period, Units will automatically expire and will be deleted from Company’s account. No refund or credit will be payable for expired Units. All Units, whenever purchased, will be used in strict chronological order from their date of purchase such, upon use, the oldest Units will be deducted first from Company’s account.
(c) Upon expiry or termination of the Agreement (other than termination by SHL in accordance with clause 6.2), any Units remaining on Company’s account will expire and will not be refunded.
4 “In-Arrears” or “PAYGO” services
(a) Duration: Company may purchase SHL Units through an “In-Arrears” or “PAYGO” service. Initial Orders will be for a fixed minimum term of 12 months from the date of the Agreement, or the system go-live date, whichever is later.
(b) Rates: SHL will invoice Company in arrears based on Company’s actual usage of SHL’s services at the standard rate or such other Unit rate as agreed in an Order.
Company will nominate employees who will have access to the SHL Online Service and who are responsible for the use or misuse of the SHL Online Service. Company will instruct its employees to keep confidential any username and password assigned by SHL. Company must notify SHL of any actual or anticipated unauthorised access to or use of the SHL Online Service as soon as Company becomes aware of such actual or anticipated unauthorised access.
6 Fair Use
Where Company has agreed with SHL an estimated annual usage and if Company’s actual usage is significantly different, SHL may review Company’s usage with Company and may suggest a different package for the remainder of the Agreement term. In the unlikely event that SHL are unable to resolve this issue with Company through agreement, SHL reserves the right to terminate Company’s Agreement with 30 days prior written notice and provide Company with a pro-rated refund of any monies Company has paid.
7 Support, Maintenance and Upgrades
(a) SHL provides Company with SHL customer support services for administrators at no additional cost in accordance with SHL support services policy published on www.shl.com/supportservices. Such support services are not available to Company’s customers or candidates and additional charges will apply for any requests for support by direct end customer or candidate support directed to SHL by Company.
(b) SHL will use all commercially reasonable endeavours to have the SHL Online Service generally available for use except for scheduled maintenance periods (which are published in advance with no less than thirty days’ notice on www.shl.com/supportservices) or unscheduled maintenance required to address system issues. SHL will conduct system upgrades to SHL Online Service from time to time and are generally provided at no additional cost to Company. SHL will obtain Company’s prior written consent if an upgrade requires additional services that are to be charged to Company. The published maintenance schedule, available at www.shl.com/supportservices, includes dates for implementation of SHL Online Service upgrades as well as routine maintenance. In the event that immediate action is required (such as in the event of an attempted or successful security breach), SHL will inform Company as soon as is reasonably practicable where such breach or remedial action directly affects Company's data.
Access to SHL’s online systems is dependent on third parties, such as internet service providers. SHL will have no liability to Company for any losses Company suffers resulting directly or indirectly from:
(a) failures of performance on the part of SHL’s internet service provider; or
(b) failure of Company’s equipment or those of Company’s candidate(s) or third parties; or
(c) reasons related to SHL’s provision of system upgrades or maintenance; or
(d) any security breach of SHL’s system unless such breach is shown to be the result of SHL’s negligence; or
(e) inability to access the SHL Online Service in any one country due exclusively to SHL’s software or hardware for any period not exceeding (i) ten (10) consecutive hours or (ii) an aggregate of more than twenty-four (24) hours in any calendar month.
B. Paper & Pencil and/or CD ROMs SHL Tests
Company must provide SHL written notice of non-delivery of Product materials within 7 days of the anticipated date of such Products and/or within 15 days of the invoice date. SHL’s total liability to Company in such circumstances will be limited to replacing the ordered Products within a reasonable time and extending the payment period or issuing a credit note against any invoice raised for such Products. Exchanges of ordered Product materials must be requested within 30 days of receipt of the Product. SHL may accept such request in its sole discretion and may charge an administration fee to cover SHL’s expenses.
2 Leased Product Materials
For Leased Product materials (defined as SHL Product materials provided to a Company on an annual basis for use but not purchase), Company may cancel the Product lease by giving SHL at least 30 days written notice before the expiry of the annual lease period. Failure to cancel a Product lease will result in the subsequent annual renewal fee becoming due and payable. Leased Products are non-cancellable and non-refundable during each annual term. Leased Products remain SHL property at all times and Company remains liable for any loss or damage and SHL reserves the right to charge for such lost or damaged Products. For South Africa, the charges for lost or damaged Leased Products are equivalent to 12 months’ worth of fees payable for each Leased Product which is lost or damaged.
C. Test Usage
1 SHL Universal Competency Framework (UCF)
(a) Licence For Direct Customers: Direct Customers may purchase licence to use SHL’s Universal Competency Framework (“UCF”), subject to the following:
Company may use the UCF content to profile a job and to recruit, develop or conduct other selections, and SHL provides Company with a non-exclusive, non-transferable and conditional licence to: (i) adapt, modify the original UCF content (e.g. the UCF labels or explanatory words) to create derivative works, and (ii) use, copy, print such UCF content or its derivatives including placing such content on SHL’s system or third party systems which Company uses or incorporating such content into Company’s training or other materials.
This licence is subject to the following conditions:
(i) All use of SHL’s UCF content or derivatives is only for Company’s internal business use; and
(ii) SHL Group Limited will be the sole owner of all Intellectual Property to all derivative UCF content. Company hereby assigns all rights to such derivative UCF content to SHL Group Limited and SHL Group Limited grants Company a non-exclusive right to use such derivative content in accordance with this Agreement; and
(iii) any publication of SHL’s UCF content or its derivatives will be accompanied with the following copyright notice “ © SHL Group Limited. Reproduced or adapted with the permission of SHL Group Limited.”
SHL has no liability or responsibility to Company for any derivative UCF content which Company creates without SHL’s guidance or for Company’s use of SHL’s UCF or its derivatives with any non-SHL test.
Notwithstanding the foregoing, to the extent SHL assessments use the UCF content within a report or Output, SHL grants a licence only to the included UCF content for use within such report or Output and for no other purpose.
(b) Licence for SHL Partner: SHL Partners who wish to map competencies to or from any SHL test or use SHL’s UCF content or create UCF derivative works, must obtain SHL’s prior written consent and subject to additional terms which SHL may agree with Company.
2 MFS TM and pd360 TM Data Collection
The data collected when SHL conducts a MFS or pd360 may include the collection of additional Personal Data beyond what is collected as part of the SHL Online Service.
3 System Licences – UK
A System Licence is an annual licence for use of an implemented SHL Online Service. As part of the System Licence, SHL will provide the licence holder with the following benefits for the 12 month term of the System Licence:
(a) Automatic upgrades to licenced online tests / tools / reports as new versions and languages become generally available for such licenced SHL products;
(b) Customer technical support via the SHL Client Helpdesk;
(c) One annual online system training session to ensure quick and easy use and familiarity with any modifications / upgrades for the licence year; and
(d) Updates and maintenance to the SHL Online Service.
4 Controlled Tests in the UK, EU and South Africa
(a) Certain tests available in UK, Norway, Switzerland, the European Union and South Africa (each a “Controlled Territory”) are subject to regulatory controls and may only be ordered by a person who has successfully completed SHL’s appropriate training course and obtained a valid SHL tester licence (“Registered User”) or a Company relying on such Registered User. A Registered User must promptly notify SHL of any change of employer or address. If a Company does not have a Registered User in a Controlled Territory, Company may not use the controlled tests and such Products must be returned to SHL.
(b) SHL Product Licences (e.g. OPQ licences): Registered Users or a Company relying on such Registered User, is required to purchase an annual non-exclusive, non-transferable SHL Product Licence for such Registered User to order (on their own behalf or on behalf of a Company) controlled tests from SHL for the Controlled Territories. The Registered User or Company may cancel its Product Licence by giving SHL at least 30 days written notice before its expiry and returning all SHL materials (including Leased Product materials) in the Registered User or Company’s possession on or before the expiry of the Product Licence, failing which the Product Licence will renew automatically at the then-current price and the renewal fee will become payable. SHL reserves the right to terminate the Product Licence at any time if the Registered User or Company is in breach of the Agreement.
D. SHL Consultancy Services
Company may order consultancy services from SHL as specified in an Order. Orders for consultancy services are not for specific named resources and SHL reserves the right to substitute personnel assigned to a project if so required.
2 Data Collection
The data collected when SHL conducts a MFS or pd360 may include the collection of additional Personal Data beyond what is collected as part of the SHL Online Service.
Service fees are as agreed in a statement of work and SHL will invoice Company in accordance with the Order either monthly or at agreed milestones. Fees are estimated based on the time spent and SHL defines a “work day” as being a maximum of 8 hours during normal working hours. If evening, weekend, public holiday work or significant travel (including overseas travel) is involved, other rates may apply. Travel, subsistence, courier, car travel and other expenses not included in the statement of work will be charged to Company at cost. Car travel, if charged, will be at SHL’s prevailing rate (available on request).
Statements of work will specify timelines for the work ordered. If Company fails to meets its responsibilities or timeline as agreed in the statement of work or wishes to cancel or postpone the agreed project dates, SHL may incur costs for such delay, cancellation or postponement. A change request will state new timelines and additional charges, if any. Cancellation fees, unless otherwise agreed in writing in the Order are as follows:
No. of days prior notice you provide % of agreed fee
5 working days from start date 100%
10 working days from start date 50%
15 working days from start date 25%
In the absence of any default by SHL of this Agreement giving rise to a right of termination, for any termination by Company after the commencement of work Company will be liable for the fees as stated in the statement of work of if not stated, then 100% of SHL’s agreed fees.
E. SHL Public or In-House Training Services
1 Training Course
Company may order training from SHL. Any SHL Product and/or Service used during a training course will be supplied in accordance with these terms. SHL reserves the right to modify the course syllabus at any time before the start of the course to facilitate delivery of the relevant and up-to-date materials. Company may request substitutions of delegates to a training course at any time. If SHL accepts such request, the substitute delegates must successfully complete any pre-course training requirements before attending the course. SHL will only provide a certificate or other qualification upon payment and the delegate’s successful completion of the training course. SHL will be the sole arbiter of such successful completion. Company is solely responsible for the conduct of its delegates. Property brought to the training venue is entirely at Company’s own risk and SHL excludes all liability for theft or loss of such property from the training venue, howsoever caused.
Company will pay SHL’s invoices in accordance with clause 3.2 of these terms or by the start date of the course, whichever is earliest. SHL’s course fees exclude any third party training materials which will be supplied at a price SHL will agree with Company.
SHL may cancel a training course at SHL’s discretion without liability to Company by giving Company at least 7 days prior written notice. If Company wishes to cancel or postpone a training course, Company must give SHL written notice at least 30 days before the start date of the course. On receipt of Company’s notice, SHL will credit Company’s account with a sum equal to any fees paid by Company in connection with the relevant training course less any amount payable by SHL to any third party (e.g. the training venue provider). If Company cancels a training course by giving SHL less than 30 days written notice, SHL’s full course fees are payable, subject to mutual agreement between the parties for other arrangements.
F. SHL Bureau Services
Company may purchase outsourced services from SHL. In such case, SHL will provide Company with administration and project management services (“Bureau Services”).
2 Non-refundable Charges
(a) Any Order for the following Bureau Services is non-cancellable and non-refundable:
(i) personality and judgement tests (including OPQTM, CCSQTM, MQTM, WSQTM, ScenariosTM); or
(ii) ability, competency, sifting and all other tests (including SHL VerifyTM, pd360TM, MFSTM, DSITM, QuicksiftTM); or
(iii) project management.
SHL will charge Company for the agreed amounts in the Order.
(b) Limited right to transfer non-refundable tests
(i) If tests set out in paragraph (i) have not been used, Company may request a substitute candidate to take such tests.
(ii) If tests set out in paragraph (ii) have not been used, and the tests were not purchased as a standalone product, Company may request a substitute candidate to take such tests.
G. SHL Partner
1 Limited Partner Rights
If a Company or individual has not entered into a separate partnering agreement, it may only purchase Products or Services from SHL to administer to or resell to third parties under the following limited circumstances. The third parties must:
(a) be residents of the Territory;
(b) secure substantially similar terms with their customers or clients for use of the Products and/or Services;
(c) retain all branding and copyright statements on the Products and Services,
(d) use the Products and/or Services only for their internal purpose (provided such internal use is not to directly or indirectly develop competing products and/or services);
(e) not make any representations or warranties other than those provided in the SHL Terms of Business;
(f) be required to grant SHL all the rights stated in section 8 Data Protection of the SHL Terms of Business;
(g) not represent itself as SHL, a licensed partner, a distributor or an agent of SHL or SHL Group.
© 2013, SHL, a part of CEB. All rights reserved.
Version 01. Last modified 23 September 2013.