Capture candidates’ attention with immersive, branded experiences throughout your customer service recruitment. Empower applicants with interactive, job-relevant tools and simulation assessments.
Secure Customer-Focused Agents With Future-Ready Skills.
SHL’s Contact Center Hiring Solution efficiently engages and identifies the high-performing candidates who can deliver improved business outcomes.
Memorable Brand Applications
Empower Candidates with Realistic Assessments
With a surge in contact center applicants, it's crucial to objectively assess each candidate's potential. SHL's evaluation technology helps measure job-specific skills and identify top talent, even at scale.
Unrivaled Science for Hiring
Improve hiring with detailed reports, showcasing competencies and job-match indicators. Use skills-based hiring to recruit agents who impress customers, boost outcomes, and stay long-term.
Every Candidate Matters
Wrap up each applicant’s experience by sharing an engaging, personalized video that focuses on their strengths. Make hiring personal for a large applicant pool by providing automated video feedback.
SHL Insights
32% increase in Customer Satisfaction Score (CSAT) delivered by agents hired by a global BPO using SHL’s solution.
Drive Efficiency, Quality, and Customer Excellence with SHL.
32%
Hire Customer-Focused Agents
Achieved a 32% increase in customer satisfaction for a global BPO.
42%
Identify High-Performers
Agents hired with SHL are 42% likely to meet and exceed Average Handle Time (AHT) goals.
60%
Secure Top Talent Faster
Reduced time-to-hire by 60% across multiple global call centers.
SHL Featured Products
Your Strategic Contact Center Hiring Partner
Whether you want to understand candidate potential, role readiness or general fit, SHL will provide a neatly packaged, simple-to-deploy solution to help you get what you need from your customer service recruitment program.
Related Solutions
Explore our pre-packaged solutions that provide critical answers for all your talent needs across the employee life cycle.