Contact Center Customer Service + 8.0
Description
The Contact Center + 8.0 - Customer Service Job Focused Assessment is designed to measure the skills, competencies, and behaviors needed for success in contact center roles where the main focus is customer service. This JFA includes a mobile-optimized contact center simulation, a behavioral assessment, and a cognitive test. Together, these assessments capture the ability to provide exceptional customer service in entry-level contact center roles.
Job levels
Entry-Level
Languages
English (USA), English International, French, German, Latin American Spanish, Chinese Simplified, Portuguese (Brazil), Japanese
Assessment length
Approximate Completion Time in minutes = 41
Test Type: B C P S A
Remote Testing:
Downloads
Accelerate Your Talent Strategy
Speak to our team today to see how our products transform talent strategy.
- A Ability & Aptitude
- B Biodata & Situational Judgement
- C Competencies
- D Development & 360
- E Assessment Exercises
- K Knowledge & Skills
- P Personality & Behavior
- S Simulations