Contact Centre Agent Solution - UK
Description
This solution is used for job candidates applying to entry-level positions in a contact centre environment where the main focus of the job is customer service. The candidate answers multiple choice questions as well as questions in a customer call simulation environment. The solution measures: working with information, customer focus, contact centre retention, navigation, service orientation, and tactful problem solving. In addition, the solution measures data entry speed and accuracy, multi-tasking preferences, achievement orientation and conscientiousness.
Job levels
Entry-Level
Languages
English International
Assessment length
Approximate Completion Time in minutes = 39
Test Type: A B P S
Remote Testing:
Downloads
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- A Ability & Aptitude
- B Biodata & Situational Judgement
- C Competencies
- D Development & 360
- E Assessment Exercises
- K Knowledge & Skills
- P Personality & Behavior
- S Simulations