Contact Center Sales & Service + 8.0
Description
The Contact Center + 8.0 - Sales & Service Job Focused Assessment is designed to measure the skills, competencies, and behaviors needed for success in contact center roles that involve sales-related behaviors such as recommending products or services and retaining customers. This JFA includes a mobile-optimized contact center simulation, a behavioral assessment, and a cognitive test. Together, these assessments capture the ability to provide exceptional customer service and drive sales in entry-level contact center roles.
Job levels
Entry-Level
Languages
English International, English (USA)
Assessment length
Approximate Completion Time in minutes = 41
Test Type: A B C P S
Remote Testing:
Downloads
Accelerate Your Talent Strategy
Speak to our team today to see how our products transform talent strategy.
- A Ability & Aptitude
- B Biodata & Situational Judgement
- C Competencies
- D Development & 360
- E Assessment Exercises
- K Knowledge & Skills
- P Personality & Behavior
- S Simulations