SHL ASSESSMENTS: INCREASE REVENUE, PRODUCTIVITY AND RETENTION
25 MILLION ASSESSMENTS PER YEAR, ACROSS 30 LANGUAGES, DELIVERED IN 150 COUNTRIES
Covering virtually all industries and job categories, SHL offers the broadest portfolio of innovative, scientifically proven selection and employee development assessments to accurately measure competencies and predict on-the-job performance. Choose from more than 1,000 off-the-shelf, pre-packaged assessment solutions delivered via a secure, user-friendly online platform. Rely on our expertise to evaluate, screen, select, develop and promote top talent. Instantly gain unique insight into candidate and employee workplace behaviours, capabilities and potential to make informed people decisions, align talent with strategy, and drive business results.
Highly effective in predicting job success, ability tests objectively measure problem-solving and critical reasoning capabilities. SHL offers a wide range of assessments to measure numerical, verbal, deductive, inductive, checking, calculation and mechanical reasoning skills appropriate for all job levels and industries.
SHL Verify™: SHL Verify is a complete solution that includes a unique combination of ability tests, security measures, and a scientific verification process, which allows employers to test job applicants online, securely and effectively, in less time and with less hassle.
SHL personality assessments unlock potential by ensuring employees are well matched to their jobs. Select and develop people for positions and teams ideally suited to their performance potential and motivation at every stage of the employment lifecycle. Analyse working behaviours and personality traits that directly impact job performance. Create development plans that reflect individual potential and improvement opportunities. Help managers nurture successful teams by understanding individual strengths and monitoring team dynamics.
SHL OPQ: The world-renowned Occupational Personality Questionnaire reveals deep insights into a candidate’s natural style and how it is likely to impact job performance. Specifically designed for the workplace, the OPQ has been validated in more than 100 studies across 20 countries and 40 industries.
Measure specific knowledge to identify individual strengths/weaknesses and assess job readiness. These assessments accurately evaluate proficiencies for a specific knowledge area, skill or ability, especially important in jobs where training opportunities are limited. These solutions can be used to pinpoint candidates with the right mix of skills and knowledge, or to assess internal teams for talent audits or development benchmarks.
SHL’s industry-leading biodata instruments reveal a candidate’s past behaviour and performance, providing invaluable insight to predict future on-the-job success. These assessments cover employment and educational background, key developmental experiences and past achievements.
Realistic Job Previews and multimedia snapshots simulate a day in the life of a particular role. Candidates quickly gain a clear understanding of both the job and the company via an interactive online experience. This helps them quickly decide if pursuing next steps makes sense. Situational Judgment assessments employ sophisticated and powerful methodology to screen candidates while delivering an accurate perspective of the job. Our advanced simulation technology coupled with best-of-class predictive content deliver candidate-friendly experiences while accurately screening job seekers on essential attributes.
The SHL Motivation Questionnaire provides comprehensive insight into what energises and excites people; managers can use this data to better engage and manage staff, harness strengths, tap full potential, and improve productivity and retention.
Rely on the 7-minute SHL Dependability and Safety Instrument (DSI) to evaluate a candidate's reliability, likelihood to comply with policies, and tendencies related to absenteeism. Uncover potential safety risks by evaluating a candidate's orientation with the Workplace Safety Solution.
Online interactive tools directly linked to competencies and job families (see InterView Brochure) ensure consistent, structured and objective interviews. SHL Interview Expert, an online training system, equips hiring managers with best-practice interview techniques.
Personal Development 360 offers a structured, in-depth perspective on performance and potential from colleagues, peers, managers and clients. Empower employees to take ownership of career development, and ensure that they are working in areas where they can add the most value. Provide detailed and practical development and coaching tips to help employees create personal objectives and improve performance.
SHL offers a suite of assessments that are delivered via Paper and Pencil. These assessments cover a wide range of areas including cognitive ability, skills, behavioural and personality.
Brainbench, an SHL company, offers a valuable certification program covering today's in-demand IT job functions. Developed using the O*NET classification system of the US Department of Labor, a Brainbench job certification gives individuals the edge in a competitive jobs market. Employers can use Brainbench certifications to test current or future employees for their knowledge and IT skills to determine needed skill development and training. For more information, visit the Brainbench certification website.
SHL works with industry leaders in every major market segment to translate People Intelligence into measurable bottom-line business results. Pre-packaged assessment solutions are available for most job levels and titles in all major sectors, including:
SHL Banking Suite incorporates 11 pre-packaged job solutions into one easy-to-use suite. SHL clients include 8 of the top 10 US banks.
SHL Insurance Suite measures critical competencies and helps you hire the best candidates for a variety of insurance roles. Insurance agents who scored well on SHL assessments sold £12K (€14K) more per year (see 2011 Business Outcomes Report).
Improve sales, build customer loyalty and reduce turnover with SHL Retail Suite. Identify candidates who will thrive in a retail environment, stay on the job and drive sales. SHL clients include 12 of the top 20 U.S. retailers.
SHL Hospitality Suite helps you hire the best managers, retail associates, front desk receptionists, guest services specialists and reservations agents. SHL customers in the hospitality sector report a £600/day (€700/day) increase in sales per agent and an 83% reduction in employee turnover (see 2012 Business Outcomes Report).
Create a high-performing facility while ensuring top quality and compassionate care with proven assessments for healthcare environments. Provide effective, affordable healthcare while improving retention and operational efficiency. Rely on SHL Healthcare Suite to hire the best team of nurses, technical professionals, leaders and support staff. An SHL client in the healthcare sector reports a 46% reduction in turnover among telenurses (see 2012 Business Outcomes Report).
SHL Production Problem Solving and Process Monitoring assessments measure required knowledge, skills, abilities and competencies in a production/manufacturing environment. A leading global manufacturing company reports that SHL assessments quickly screen out approximately 30% of poor-fit applicants, significantly reducing the risk of hiring the wrong person for the job.
Telecom providers can easily identify top performers, pinpoint critical development needs, and deliver objective and structured feedback practical for their working environments. SHL telecom customers report a 63% reduction in call center turnover and £33M (€38M) revenue retained by customer agents (see 2012 Business Outcomes Report).
SHL customers in the communications sector report that candidates who scored well on assessments perform better and stay with the organisation longer, significantly reducing turnover. 2012 Business Outcomes: Cable and communications agents who scored well on SHL assessments handled 500K additional calls a year and generated £780K (€900K) in additional annual sales.
Identifying and hiring top-performing talent is always challenging in the technology sector. SHL assessments streamline the recruitment process and accurately identify the most exceptional high-tech talent with verified relevant skills—faster and earlier than ever before. Using SHL assessments, one of the world’s leading technology companies quickly screens out up to 70% of applicants, saving significant time and money.
Drive performance with reliable, world-class talent using SHL assessments at all levels—from operators and drivers to senior leaders in the transportation industry. High scorers on SHL assessments received “Excellent” performance ratings and were 53% more likely to advance at a leading transportation company (see 2012 Business Outcomes Report).
Business process outsourcing firms drive operational efficiencies and bottom-line cost improvements for their clients. SHL assessments ensure BPO firms are models of efficiency and capability through their top-tier talent. Agents at two SHL client business process outsourcing firms logged 18 additional days of productivity per employee annually and a 35% reduction in average handle time (see 2012 Business Outcomes Report).
SHL helps the world’s largest consumer brand and manufacturing companies increase their global competitiveness by identifying top performers and preparing employees for new challenges. Plus, we increase productivity by reengineering the people side of manufacturing and production teams. A world-leading consumer brand client reports that store managers who score well on assessments are three times as likely to be top contributors to sales, growth, operating profit and shrinkage (see 2012 Business Outcomes Report).
Pre-packaged solutions combine evaluation of job readiness and performance potential for positions in every job family, from entry to executive level. Read our overview of solutions to help you identify the best candidates for entry-level and front-line management roles. Or learn more about the following specific job categories:
A call center rep may be a customer’s only contact with your company. It’s more critical than ever to hire employees with effective communication, problem-solving and computer skills who also are responsive, patient and loyal. The award-winning, full-service SHL Contact Center Suite enables you to hire employees who can delight your customers during every engagement.
Support and service teams are crucial to convert negative customer experiences into great ones. Companies rely on SHL to identify reps who can give customers the right answers faster and can communicate with empathy. The SHL Customer Contact solution identifies top-tier customer service potential.
Your sales force is your most critical investment. Your team must possess the competencies to convert prospects into customers and build lasting, profitable business relationships. The SHL Sales Suite will help you identify candidates and retain top sales performers who can win valuable long-term customers.
Highly competent administrative and clerical professionals are essential for every organisation. Discover the highest-quality candidates who ramp up quickly and demonstrate potential to grow within the company. Evaluate computer skills, maths and English, as well as dependability and customer focus.
Collections agents must balance between building a customer relationship and protecting the company’s bottom line. Identify candidates who possess the required math and communication skills, as well as the interpersonal skills to handle delicate client interactions.
Assess professional skills, including programming in various languages/environments, help desk support capabilities, administering databases and servers, troubleshooting, network implementation, platform knowledge and software maintenance.
Managers make critical daily decisions that have a direct impact on all levels of an organisation. Which managers can prioritise with minimal guidance? Do they generate visionary ideas, and establish and communicate clear goals? Ensure that you hire and advance individuals who possess essential leadership qualities, working styles and interpersonal skills to manage and motivate staff, and achieve your business objectives.
SHL assessments designed exclusively for your organisation are seamlessly embedded into your systems and processes. Our industrial-organisational psychologists and HR experts can customise assessment solutions that precisely align with your organisation’s unique talent management programs. Our Consulting Services team is one of the largest and most experienced in the world, with leading experts from all sectors.