FAQs RemoteWorkQ
System Compatibility
System Requirements
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SHL’s assessment system uses cookies to store answers to our ability tests. This is to ensure your responses will be saved in the event that you lose Internet connection.
To enable your cookies, please follow the below steps:
Internet Explorer:
- On your menu bar, click on Tools (if you do not see the menu bar, press and release the ALT key)
- Click on Internet Options
- Click on the Privacy tab in the pop-up window and click on Advanced
- Select the box Override Automatic Cookie Handling and ensure that the First and Third Party Cookies are enabled
Please restart your browser and log in again.
Firefox:
- On your menu bar, click on Tools (if you do not see the menu bar, press and release the ALT key)
- Click on Options
- Click on the Privacy tab
- Under the History section select Use Custom Settings for History from the drop-down menu
- Make sure the box Accept Cookies From Sites is selected
Please restart the browser and log in again.
Google Chrome:
- Go to the Settings icon (3 horizontal lines) and click Settings
- Click on Show Advanced Settings at the bottom of the page
- In the Privacy section, click Content Settings
- Ensure the option Allow Local Data To Be Set is selected
Please restart the browser and log in again.
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Some assessments run in a separate pop-up window. Pop-up blockers on your PC can prevent your test window from opening. Active pop-up blockers should be disabled. It may be useful to note that all modern browsers have a pop-up blocker pre-installed. This may also be the case with some anti-virus software packages and toolbars. Please read the manual that came with your anti-virus software to find out how you can temporarily disable your pop-up blockers.
Internet Explorer 8 and above:
- On your menu bar, click on Tools (if you do not see the menu bar, press and release the ALT key)
- Click on Pop-up Blocker
- Click Turn Off Pop-up Blocker
Some toolbars contain hidden pop-up blockers. To temporarily disable these, follow the below instructions:
- On your menu bar, click on View (if you do not see the menu bar, press and release the ALT key)
- Click on Toolbars
- De-select additional active toolbars. (Do not de-select the Menu, Favorites, Command or Status Bar.)
- You may see the below message when you de-select a listed toolbar:
- Select all boxes in the message and click Disable. You may need to go through this procedure for each toolbar you wish to disable.
Microsoft Edge:
- Click on the 3 dots in the top right corner of the browser window
- Click Settings
- Select the View Advanced settings option
- Slide the Block pop-ups option to Off
Firefox:
(older versions of Firefox)- Click on the Firefox button
- Click on Options, then Options again
- Go to the Content tab
- Deselect Block Pop-up Windows
- Click OK
(Firefox version 57 onwards)
- Go to the Open Menu icon (3 horizontal lines) and click Options
- Click Privacy and Security
- Go to the Permissions section
- Deselect Block pop-up windows
Google Chrome:
(older versions of Google Chrome)- Go to the Settings icon (3 horizontal lines) and click Settings
- Scroll down and click on Show Advanced Settings…
- Click Content Settings under Privacy
- Scroll down to the Pop Ups section and choose Allow all sites to show pop-ups
(Google Chrome version 63 onwards)
- Go to the Customise and control Google Chrome icon (3 dots) and click Settings
- Scroll down and click on the Advanced button
- Click Content Settings under Privacy and Security
- Click on the Pop-Ups section and allow pop-ups
Safari (Mac only):
- Click on Safari
- Click on Preferences
- Go to the Security tab
- De-select Block pop-up windows
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Please note your system settings may differ from the below depending on the assessments you are completing.
You will need to use a computer that meets the following recommended system requirements:
Connection speed
You should use a 56Kb, or faster, Internet connection to get the best experience.
Please use a 1Mb per second, or faster, Internet connection for video-based assessments.Pop-up windows
Please disable any pop-up blocking software, that may prevent the test from downloading, before attempting the tests. University or company networks may have restrictions in place so please check with your local systems administrator first.Supported components are ones that we have thoroughly tested and certified for use with the assessment system. We strongly recommend you use one of the following:
Supported Internet browsers
- Internet Explorer Version 8.0 and higher
- Firefox Version 32 and higher
- Safari Version 5.1.10 and higher
- Google Chrome Version 37 and higher
Supported operating systems
- Apple Mac OS 10.x (up to Mac OS X v10.8 – Mountain Lion)
- Microsoft Windows 10, 8, 7, Vista, XP, Server 2003, 2000, NT4.0, Millennium Edition, 98, 95
Some of our assessments require you to have a display applet installed.
Supported display applets
- The latest version of Adobe Flash Player
- Active Scripting (or JavaScript)
- ActiveX Controls and Plug-ins
- Java Runtime Environment (virtual machine)
- Authorware Simulation Player (runs only on Internet Explorer browsers and with Microsoft Windows 7 or earlier)
Please note, most browsers, and their components can be downloaded from the supplier’s website for free. Click here to check your settings now.
Browser-Specific
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Instructions on how to delete your browsing history, cache and cookies in browsers supported by SHL can be found below.
Internet Explorer
- Go to the Tools menu (or press ALT + X)
- Click on Safety
- Select the option Delete browsing history
- Make sure Preserve Favorites website data, Temporary Internet files and website files and Cookies and website data are ticked
- Click on Delete
You will need to close the window and open a new one for the changes to take effect.
Google Chrome
(older versions of Google Chrome)
- Go to the Settings icon (3 horizontal lines)
- Select History
- Click on Clear browsing data…
- Choose the beginning of time from the drop-down and make sure Browsing history, Download history, Cookies and other site and plug-in data and Cached images and files are ticked
- Click on Clear browsing data
(Google Chrome version 63 onwards)
- Go to the Settings icon (3 dots)
- Select History
- Click on Clear browsing data…
- Choose All time from the drop-down and make sure Browsing history, Download history, Cookies and other site and plug-in data and Cached images and files are ticked
- Click on Clear data
You will need to close the window and open a new one for the changes to take effect.
Mozilla Firefox
- On your menu bar, click on History
- Choose the option Clear Recent History…
- Select Everything from the drop-down and make sure that Browsing & Download History, Form & Search History, Cookies, Cache and Active Logins are ticked
- Click on Clear Now
You will need to close the window and open a new one for the changes to take effect.
Safari
- Click on Safari
- Click on History
- Make sure Clear History, Remove all website data and Close all Safari windows are ticked
- Click on Reset
Login Problems
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The first time you visit the TalentCentral™ platform to complete an assessment, you will need to create an account.
Click on the link in your invitation email (highlighted in yellow in the below screenshot):
The following page will be displayed. Click on Create Account
Enter your details in the required fields and click on Submit. You will need to make sure that you remember the password you have chosen so you can log back in at a later time if required.
Please follow the on-screen instructions to proceed to your assessment.
If you did not find an answer to your query in this article, please try one of the following articles:
- I am having problems logging into the SHL On Demand system. How can I resolve this?
- I am trying to register and a message appears stating that the Reference Code has already been used. What does this mean?
- The invitation email asks me to log in with my existing password, but it doesn’t let me log in. What password should I be using?
- What should I do if I have forgotten my password?
- What should I do if I have forgotten my username?
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Talent Central
Your initial password will have been created when you registered as a new user on the assessment site. To set a new password, please click on the link from your invitation email to go to the login page, then click on the Forgot password? link:On the next page, enter and confirm your email address and click Submit to send a password reset email to the address you have used to register on the site. Please click on the link in the password reset email to set a new password on the assessment system.
If you have not received the email after 30 minutes, please check if the email has gone to your junk email folder. If the email is still not visible, please get in touch with us by clicking on the Contact Us button on the previous page.
SHL On Demand
Your password will have been sent to you in your invitation email, or created when you first accessed your assessments. If you cannot remember your password, please click on the Forgotten your login details? link on the login screen:Enter your username on the next page and click the Submit button to send a password reset email to the email address linked to your username.
The password reset email will contain a link that allows you to set a new password. If you have not received the email after 30 minutes, please check if the email has gone to your junk email folder. If the email is still not visible, please get in touch with us by clicking on the Contact Us button on the previous page.
Select2Perform
If you have already registered for your assessment(s) and wish to return to complete any outstanding tests, follow the link from your invitation email. If you cannot remember your username or password, please click on the Forgot Login link on the login screen:Please enter your username or email address as well as the words displayed in the Captcha section before clicking on Send.
You will receive an email containing your username and a link allowing you to change your password. The link will take you to the following screen where you can create a new password. Click on Change to update your password.
You have now successfully changed your password. Please enter your username and new password into the login screen to access your assessment(s).
If you did not register your email address the first time you accessed your assessment(s), please get in touch with us by clicking on the Contact Us button on the previous page.
If you have a Session ID, you can use this to log back into the system without entering your username and password.MFS (Multi-Rater Feedback System)
Please check to see if your password is in the login details section of the email that contained the test link and your username. SHL does not have access to your password, as this is a confidential piece of information and should not be shared with other site users.If your password is not included in the email, you will need to send yourself a password reset email from the system. To do this, please navigate to the login screen and click the “Forgotten password?” link.
The system will take you to another screen. Please re-enter your username and click on Send.
The system might ask you to enter your email address for verification purposes. Please do so and click on Send.
You will receive an email, which will include further instructions on how to reset your password and a link that you will need to click on to create a new password. Please choose a memorable password and keep your login details safe in case you need to access the system in future.
If you did not find an answer to your query in this article, please try one of the following articles:
- I am having problems logging into the SHL On Demand system. How can I resolve this?
- I am trying to register and a message appears stating that the Reference Code has already been used. What does this mean?
- I have been invited to complete an assessment. How do I access my test?
- The invitation email asks me to log in with my existing password, but it doesn’t let me log in. What password should I be using?
- What should I do if I have forgotten my username?
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TalentCentral
Your username is the email address the invitation email was sent to.
If you changed your email address the first time you registered on the system, you will need to use the new email address the second time you log in.
If you are not sure what email address you registered with, please contact the administrator at the company who has asked you to complete an assessment.On Demand
If you cannot remember your username, please click on the “Click this link if you have forgotten your password” link on the login screen, then click the “Forgotten your username” link on the next page:Enter your email address on the next page and click “Submit”. The system will send you details of all usernames linked to your email address.
Select2Perform
If you have already registered for your assessment(s) and wish to return to complete any outstanding tests, follow the link from your invitation email. If you cannot remember your username, please click on the “Forgot Login” link on the login screen:Please enter your email address as well as the words displayed in the Captcha section before clicking on “Send”.
You will receive an email containing your username and a link allowing you to change your password. The link will take you to the following screen where you can create a new password. Click on Change to update your password.
You have now successfully changed your password. Please enter your username and new password into the login screen to access your assessment(s).
If you did not register your email address the first time you accessed your assessment(s), please get in touch with us by clicking on the Contact Us button on the previous page.
If you have a Session ID, you can use this to log back into the system without entering your username and password.If you did not find an answer to your query in this article, please try one of the following articles:
- I am having problems logging into the SHL On Demand system. How can I resolve this?
- I am trying to register and a message appears stating that the Reference Code has already been used. What does this mean?
- I have been invited to complete an assessment. How do I access my test?
- The invitation email asks me to log in with my existing password, but it doesn’t let me log in. What password should I be using?
- What should I do if I have forgotten my password?
Problems During a Test
Accessing My Test
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When the Continue Assessment link does not appear to work, the assessment page may be minimized.
To get back in to your assessment click on the browser icon in your taskbar. This will display all open webpages including any minimized pages.
Try switching through your open windows by pressing Alt+Tab on your keyboard.
If you are still unable to access your assessment,
- Close all browser windows
- Log back in to your assessment using your original assessment link.
If you require further assistance, please get in touch with us by clicking on the Contact Us button on the previous page.
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Freezing can occur during an assessment if the internet connection, between your computer and our assessment system, is interrupted.
When this occurs please do not click on the test’s Exit button. This can cause the responses you entered so far to be submitted. You will then not have the opportunity to complete the assessment if there was still time left to do so. If you click on Exit by accident, stop and get in touch with your local Technical Support team by clicking on the Contact Us button on the previous page – do not continue.
Please refresh or reload the frozen assessment page by pressing the F5 function key or CTRL+R. If the page refreshes or reloads successfully, you should be able to continue with your assessment.
If the problem persists please follow the below steps:
- Close the frozen test window by clicking the small X in the top right corner.
- You should now see the Assessment Home Page behind the window you just closed. This screen displays the link you clicked on to originally start your test.
- Now click the Continue Assessment link on this page and resume your assessment.
Use these steps if you were emailed a test link or started your session from a company’s career site:
- Close all open browser windows by clicking the small X in the top right corner of each open browser window.
- If you were originally e-mailed a link, click the link you were e-mailed to resume your session. If you started from a company’s career site, log back into the career site where you originally started and click the link there to resume your test.
Please use this method if you wrote down your Session ID Number:
- Close all open browser windows by clicking the small X in the top right corner of each open browser window.
- Open a single browser window and navigate to https://assess.shlonline.com
- You are now looking at a login page. Type your Session ID number and click Log In.
- Follow the prompts until you are back in your test. Some assessments will allow you to start where you left off, however this is not the case with all tests.
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This occurs when the system has detected that you have more than one test to complete. As the assessment system requires the tests to be completed in a specific sequence, the next test on your list will be activated once the previous one has been completed. In some situations, you may have more than one link active at a time on your assessment homepage.
In the below example, the Personality questionnaire and the Verbal Reasoning test links are active but the Numerical Reasoning test and Logical Reasoning test links are inactive. The Numerical Reasoning test link will become active once the Verbal Reasoning test has been completed. The Logical Reasoning test link will become active once the Numerical test is completed.
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You will not be able to access the system or complete assessments when it is unavailable due to release activities.
If you attempt to access the system during a scheduled release, a system notification will appear with information of the time and date that the system will be available again.
If you are logging back into the system after the scheduled release but are still receiving the release system notification, clear your browser history and cookies. Once you have done this, restart your browser and access the assessment as per the original instructions.
We apply monthly performance-related release activities to all SHL systems. Each of the release periods will require downtime during which there will be no access for candidates or administrators. The system release windows are scheduled out of normal business hours to minimize the impact on our clients and candidates.
Error Messages
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If you’re receiving an error message when trying to access your assessment, please clear your browser’s cache and history data, and load the assessment again. Should the error persist, please check the following solutions:
Error 4014
Error 5210
Error 4011
Error 443
Error 404
Error 4611Error 4014
Complete message displayed: “There was a problem with the assessment system, your URL is not valid. Please contact support. [Code #4014]”
This message is displayed when part of your assessment link is no longer hyperlinked and therefore cannot take you to the intended page.
Please copy and paste the entire link into your browser’s URL bar rather than clicking on it. Please ensure you include ~~ at the end of your link, where applicable.
Error 5210
Complete message displayed: “There was a problem with the assessment system, an error occurred. Please contact support. [Code #5210]”
This message may be displayed if your version of Adobe Flash Player is out of date. You can download the latest version for free at http://get.adobe.com/flashplayer. Alternatively, you could use the Google Chrome browser, which already has Adobe Flash Player installed. For instructions on how to activate Flash, please click here.
This message may also be displayed when one of your browser software components is out of date or when your computer cannot connect to the assessment system due to your security settings. A firewall, or security software installed on your machine or on the network, may be blocking the test from downloading.
In Internet Explorer, you will need to add the following websites to your trusted sites.
https://ondemand.shl.com
https://myassessment.ondemand.shl.com
https://player.ondemand.shl.comYou will need to refer to the provider’s website for instructions on how to add these to your Internet security software.
Please note we do not recommend that you disable your firewall or Internet security software. If you do not have access to the firewall or security software on your computer, please contact your administrator or try to use a different computer.
To add the websites to your trusted sites on Internet Explorer:
- Click on Tools
- Click on Internet Options
- Click on Security
- Select Trusted Sites
- Click on Sites and add each of the above websites. Please make sure that the box Requires server verification (https:) for all sites in this zone is not selected.
Error 4011
This message may be displayed if you have received an invalid link. Please inform your recruiter who will need to contact Technical Support so that they can provide you with a new link for your assessment(s).
We would recommend that you check your software settings are compatible with the test by using the Browser Analyser before contacting your recruiter.
Error 443
The error #443 may be presented if the link you are using is broken. We would advise to copy the entire link and paste this directly into the address bar.
Should the error message persist the assessment may be blocked by antivirus or firewall software deployed on your computer or network. Please add the following web addresses as trusted to any security software deployed. Please consult your antivirus/firewall manufacturer’s help documentation should you require further instructions on how to complete this step.
URLs to be added as trusted:
https://ondemand.shl.com
https://myassessment.ondemand.shl.com
https://player.ondemand.shl.com
https://www.ort.shlsolutions.com
https://research.shlsolutions.comYou will need to refer to the provider’s website for instructions on how to add these to your Internet security software.
Please note we do not recommend that you disable your firewall or Internet security software. If you do not have access to the firewall or security software on your computer, please contact your administrator or try to use a different computer.
To add the websites to your trusted sites on Internet Explorer:
- Click on Tools
- Click on Internet Options
- Click on Security
- Select Trusted Sites
- Click on Sites and add each of the above websites. Please make sure that the box Requires server verification (https:) for all sites in this zone is not selected.
If you do not have access to the security software or firewall on your computer, please contact your administrator or try and use a computer on a different network.
Should you be taking the test on a corporate network please provide your IT Department with the below list of URLs together with their IP address ranges and ports in use by SHL systems.
URLs: IP Addresses:
https://ondemand.shl.com
https://myassessment.ondemand.shl.com 89.187.118.0/24
https://player.ondemand.shl.com 89.187.99.0/25
https://www.ort.shlsolutions.com
https://research.shlsolutions.com
https://assess.shlonline.eu
https://assess.shlonline.com
https://assess.shlonline.com.auhttps://ondemand.cn.shl.com 103.204.73.128/27
https://myassessment.ondemand.cn.shl.comEmail Suffix: SMTP Server:
*@shl.com 67.231.148.140
67.231.156.139Ports TCP/80 (HTTP)
TCP/443 (HTTPS)Error 404
The error #404 may be presented if the link you are using is broken. We would advise to copy the entire link and paste this directly into the address bar.
If this error occurs, please contact us as soon as possible.
Error 4611
If this error occurs, please contact us as soon as possible.
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There are several reasons why you may be presented with the below screen. If it is the first time you have seen this message, you may want to try clearing your browser history to see if this fixes the problem.
This message can mean that your assessment is not accessible. A pop-up window will appear showing the reason for the error:
The Session has Expired (shows that you started your assessment but did not complete it before the deadline)
The Session is Closed (shows that you have completed your assessment)
This session is complete and your results have been received (shows that you have completed the assessment or that the system has used your previous responses)
The Job URL is Invalid (shows that the link that was sent to you is invalid)
Clicking on the OK button in the pop-up message will take you back to the login screen.
In order to assist you, please get in touch with us by clicking on the Contact Us button on the previous page and providing the following information as part of your message:
- the name of the company who invited you to complete the assessment
- the system notification message you received
- your assessment link
View of the Test Screen
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Small laptops and Netbooks may be too small to display the entire test screen, so you may want to try using a different device.
If you are not using one of these devices, you may want to check the following settings:
- Go to the View menu (or press ALT+V)
- Choose Zoom and check that 100% is selected
To change the size of the text, go to the View menu and select Text size then Medium.
If the problem persists you may want to try one of the following:
- Check that your screen resolution is set to 1024 x 768 or higher
– Right-click on your desktop
– Select Screen resolution
– Set the resolution to 1024 x 768 or higher - Check to see if there is a scroll bar
- Press CTRL+0 (zero) while on a question screen
Internet Explorer
- Maximize the window (or press the F11 key once) when the question appears
Microsoft Edge
- Click on the 3 dots in the top right corner of the browser window
- Next to Zoom, use the “-” and “+” signs to decrease and increase the text size accordingly
Google Chrome
- Go to the Settings icon depending on the browser version this may be 3 horizontal lines or 3 dots
- Next to Zoom, use the “-” and “+” signs to decrease and increase the text size accordingly
Mozilla Firefox
- Go to the Open Menu icon (3 horizontal lines)
- Next to Zoom, use the “-” and “+” signs to decrease and increase the text size accordingly
Timed Assessments
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Time Needed and Overall time you will need is the typical amount of time that it should take to prepare for the assessment and answer any practice questions if applicable. This includes the amount of time it should take to read the instructions, answer the assessment questions and, if applicable, review your responses.
Time Limit indicates that the assessment has a timer that will count down. Once the timer reaches 00:00, you will not be able to answer any additional questions. Some assessments are designed to see how many questions you can answer within a specific time frame therefore you might not be able to answer all of the questions within that time limit. Please try to work as accurately and quickly as possible.
Please Note: Not all assessments will indicate that there is a Time Limit. An example of this is an assessment that has a time limit of 3 minutes per question. However, it is best to fully read the instructions that are presented prior to the assessment for additional details as the time limit per question would be presented on the instructions page.
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Please try to log back in using the original assessment link.
If you experience difficulties doing so, please inform your recruiter of the interruption.
It is at your recruiters discretion to allow you to resume the assessment.
Submitting My Answers
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You will be presented with blocks of three statements each. Your task is to choose which statement is most true or typical of you and which is least like you in each block.
Choose the statement that is most true of you by selecting the MOST option to the right of the statement or by dragging it to the right (for touch-based devices). Choose the statement that is least true of you by selecting the LEAST option to the left of the statement or by dragging it to the left (for touch-based devices).
If you want to change your answer, select the CLEAR option. Select the NEXT button to continue when you have made your choices. You must select a MOST and LEAST option to proceed to the next page.
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No, it is not possible to reset the assessment for you, however, it is possible for you to register to sit the assessment again by following the link you used previously. However please note that you will need to register with a different email address to access the assessment for a second time.
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You should have received (or will shortly receive) an email containing a PDF file of your Individual Assessment feedback report – however please note that the SHL assessment system can only send this report to the email address that you provided when you registered to complete the assessment. Firstly please check your junk email folders but If you think you provided an incorrect email address then it is possible for you to register to sit the assessment again by following the link you used previously. However please note that you will need to register with a different email address to access the assessment for a second time.
Data Questions
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We can check our systems to delete any data that we hold on you as a data controller. This would include any time where you have 1) called indirectly for support, 2) if you have taken any practice tests on our site or 3) if you are registered to receive marketing information from SHL. Unless there is a pending legal action or dispute which would require us to retain your personal information until the matter is resolved, we will delete your personal information that we hold as a data controller.
For any personal data in relation to an assessment that you have taken for another organization or potential employer, you will need to relay this question to your employer or potential employer directly as we cannot delete candidate data without our client’s express permission as they are the controller of your personal information. Please ensure to provide your employer or potential employer with the information below, in order for them to instruct us to process your request.
Please provide the client with the following details:
- the assessment type and date completed;
- full name and email address you used; and
- the name of the organization for whom you took the assessment at the request of a specific organization (i.e., as part of an application for employment).
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In accordance with our Data Protection Notice provided at the time you complete an assessment, we may provide your personal information to a third party under certain limited circumstances:
- If we hire a third-party service provider to perform certain services on our behalf, our service provider will be contractually required to use any personal information only for the purposes of performing the contracted services and shall be contracted to have appropriate security and privacy controls in place to protect any personal information.
- If we are under a legal obligation to disclose personal information due to a court order, or disclosure demand.
- If we sell any part of our business, the buyer will be required to only use your personal information in accordance with the Data Protection Notice displayed at the beginning of your assessment and any applicable client contracts and/or laws.
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We can check our systems to confirm to you what of your data we hold on you as a data controller. This would include 1) any time where you have called in directly for support, 2) if you have taken any practice tests on our site or 3) if you are registered to receive marketing information from SHL. In circumstances where we are the data controller of for your personal information we can provide your data when reasonably requested.
We cannot provide information from our systems where we are processing personal information for our clients unless we have the clients’ specific permission as the client is the data controller. As such, our contracts with our clients require us to obtain clients’ explicit permission before we can give you access to any information we hold on their behalf.
If you have taken an assessment at the request of a client, you must submit your request for information directly to that organization. Please provide the client with the following details:
- the assessment type and date completed;
- full name and email address used; and
- if you took the assessment at the request of a specific organization (i.e., as part of an application for employment), the name of that organization.
Once we are instructed by the client, we will review our systems and provide the client a record of all personal information we have on your for that client. The client, as the data controller, will then provide you with the personal information held in our systems.
Please complete the Data Subject Access Request Form available at https://www.shl.com/wp-content/uploads/dsar-form.pdf (or provide the information requested in the form) and email it to dataquestions@shl.com or return it to us via the postal address indicated in the Form.
Once we have received your information and proof of identity, we will respond as described above. When you submit your proof of identity, please let us know if you prefer to receive your information via post or via email.
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You will only receive emails asking you to participate in SHL test trials, surveys, or other SHL research if you have specifically agreed to receive such emails by opting in to participate in other trials and surveys before taking an SHL assessment.
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Data Protection Notice
Please read this Data Protection Notice (“Notice”) to continue. It sets out how and why SHL Group Limited collects your personal information. Please read the entire Notice carefully. This Notice was last updated 14 May 2018.
1 Who we are
This Notice describes how SHL Group Limited of The Pavilion, 1 Atwell Place, Thames Ditton, Surrey KT7 0NE, England, and its affiliates (together, SHL or we or us) respectively use your information collected through this online Candidate Help Form.
We will process and collect information about you when you complete a Candidate Help Form in accordance with this Notice. Some information is “Personal Information”, meaning information about you or from which we can identify you.
This Notice also covers us, and our affiliated group of companies, where we are the data controller. Each group company is a data controller and we’ve listed them here.
This Notice sets out the way we use your information: what is collected, how it is collected, how it is used, why it is used, who it is shared with and the rights to which you will be entitled.2 SHL as the Data Controller
When you complete a Candidate Help Form we will collect Personal Information about you for the purposes outlined below. We will be data controller in respect of this information and we will be responsible for your Personal Information including for what purposes your information is collected and used.
If you have any questions on the processing of your data by us you can contact us by emailing dpo@shl.comWhat we collect
1. Candidate Information that you give us by completing the Candidate Help Form, which includes your:
a. name;
b. name of Company you are taking the test for;
c. email address;
d. country of residence;
e. preferred language;
f. telephone number; and
g. account log in details.2. Technical Information relating to the systems you used to complete the Candidate Help Form and any assessment you are enquiring about.
- browser types;
- operating systems;
- IP addresses;
- Date / time stamps.
How we use it
We use your Candidate Information and Technical Information to identify issues with the assessment and your experience of it and to provide you with service support.Why we use it
We use your Candidate Information and Technical Information because we have a legitimate business interest in understanding how our assessments are accessed, how they are used and helping you to solve any problems you have with our assessments across multiple devices.
If you require further information regarding our legitimate interests as applied to your personal data, you may contact the DPO on the contact details below.
We will also process your Personal Information if it is necessary on reasonable request by a law enforcement or regulatory authority, body or agency or in the defense of a legal claim against us.How long we keep it
We keep your Candidate Information and Technical Information for a maximum of seven years. We will not delete your Personal Information if it is relevant to an investigation or a dispute. It will continue to be stored until those issues are fully resolved.Where your Personal Information will be held
We store your Personal Information in our Salesforce application located in the United States.
Employees of SHL affiliates around the globe will have access to your Candidate and Technical Information in order to provide you with support and provide our services. As many countries do not have equivalent data protection laws to those applicable in the EEA (European Economic Area) we have an Intragroup Agreement in place, signed by all SHL affiliates, which contains the European Union (EU) Standard Contractual Clauses (SCCs) which have been approved by the EU data protection authorities for the transfer of data outside the EEA. All SHL affiliates have the same technical, physical, and administrative security controls and are required to comply with our data protection policies and procedures, applicable laws, and the terms of our client contracts governing the collection and use of personal information. We are happy to provide you with copies of the regulator-approved SCCs, which you can request from our DPO whose details are below.When do we share Personal Information
We have set out the circumstances in which we will share your data with third parties below:- We will share a combination of your Candidate Information and Technical Information within our group companies when required to provide maintenance and support services and so that we can continue to improve the services we provide across the group;
- If we are discussing selling or transferring part or all of our/ their business, Personal Information will be transferred to prospective purchasers under suitable terms as to confidentiality;
- If we are reorganized or sold, Personal Information will be transferred to a buyer who can continue to provide services to you;
- If we are required to by law, or under any regulatory code or practice we follow, or if we are asked by any public or regulatory authority – for example, the Police; and
- If we are defending a legal claim your Personal Information will be transferred as required in connection with defending such claim.
Data Subject Rights
We’ve listed the rights you have over your Personal Information and how you can use them below. These rights are subject to exemptions in applicable law and will only apply to certain types of information or processing. You can exercise these rights by contacting the DPO on the contact details below:- You can ask us to confirm if we are processing your Personal Information and, if we are, you can ask for access to that Personal Information as well as further details including why your data is being used and for what purposes.
- You can ask to correct your Personal Information held by us if it’s wrong.
- You can ask us to delete certain aspects of your Personal Information.
- You can ask us to restrict how we use your Personal Information.
- You can ask us to help you move certain Personal Information to other companies. To help with that you have a right to ask that we provide your Personal Information in a machine-readable format to another company.
- You can ask us to stop using your Personal Information, but only in certain cases. This applies where we are processing your personal information based on a legitimate interest (or those of a third party) and you can object to processing on this ground. However, we will be entitled to continue processing your information based on our compelling legitimate interests.
You also have a right to make a complaint to a Supervisory Authority. Where we are the data controller you can contact the UK Information Commissioner’s Office; or the local data protection regulator in your jurisdiction.
Questions or Complaints
If you have any questions about this Notice please contact our DPO at: DPO@SHL.com, or SHL Group Limited of The Pavilion, 1 Atwell Place, Thames Ditton, Surrey KT7 0NE.Changes to the Notice
This Notice will be changed from time to time.
If we change anything important about this Notice (the information we collect, how we use it or why) we will provide a prominent link to it for a reasonable length of time following the change.
If you would like to access previous versions of this Notice, you can email the DPO on the contact details above.Other policies
Security
We are committed to keeping your personal information safe. We have implemented physical, technical and administrative measures to help prevent unauthorized access or use of your information.For more information about the security measures, we have please see our: Security Policy.