Convert quality candidates with memorable experiences.

  • With over a million retail job openings and stiff competition from eCommerce operators and remote jobs, attracting good candidates is challenging.
  • Engage and convert quality applicants with immersive, friction-free virtual experiences that beat the competition.


Quickly assess competencies for the changing retail landscape.

  • The pandemic changed consumer behavior forever. Your store staff need to manage anxious customers, new safety protocols, and ongoing uncertainty.
  • Quickly recruit for the competencies this new normal requires with our constantly updated retail hiring assessments.


Staff teams for excellent customer service.

  • Drive increased sales with smarter retail hiring decisions. 93% of customers who receive excellent customer service make repeat purchases.
  • Use rich, data-driven insights to identify and hire the candidates capable of wowing your customers with competencies scientifically mapped for a range of retail-specific roles.

SHL Insights

2 million store associates assessed by SHL every year, around the world.

Streamline Retail Hiring with an Immersive, Rewarding Process

SHL Retail Hiring solution helps you to empower and engage candidates at scale with meaningful, personalized experiences whilst quickly and consistently selecting high-quality staff ready to succeed in the rapidly evolving retail industry.

Personalized Candidate Experiences

Put applicants in control of the hiring process and showcase your retail environment as a great place to work. Boost candidate interest by sharing an exciting and realistic preview of life at your store.

Personalized Candidate Experiences

Assess Candidates for Retail Skills

Improve retail store hiring with standardized assessments that measure crucial competencies. Promote fairness by providing uniform, objective assessment tools to all retail hiring managers.

Assess Candidates for Retail Skills

Real-Time Insights for Retail Hiring

Empower your team with real-time, self-service dashboards for assessment programs and actionable KPI insights. Achieve consistent, informed hiring decisions across centralized or decentralized teams.

Real-Time Insights for Retail Hiring

Win Brand Advocates at Scale

Provide tailor-made feedback for each candidate, highlighting their strengths and weaknesses in an engaging manner. Elevate your brand's image, leaving a positive and lasting impression.

Personalized Candidate Experiences
Assess Candidates for Retail Skills
Real-Time Insights for Retail Hiring

Secure High-Performing Store Staff with SHL.


Personalized Candidate Experiences

Candidates awarded SHL 80% Net Promoter Score for an engaging, personalized, and interactive assessments experience.


Deliver Exceptional Outcomes

SHL-selected staff contributed to a luxury retailer's $78 million annual sales increase.


Boost Customer Satisfaction

The likelihood of SHL-selected staff effectively handling difficult customers increased by 30%.