Convert quality candidates with memorable experiences.

  • With over a million retail job openings and stiff competition from eCommerce operators and remote jobs, attracting good candidates is challenging.
  • Engage and convert quality applicants with immersive, friction-free virtual experiences that beat the competition.


Quickly assess competencies for the changing retail landscape.

  • The pandemic changed consumer behavior forever. Your store staff need to manage anxious customers, new safety protocols, and ongoing uncertainty.
  • Quickly recruit for the competencies this new normal requires with our constantly updated retail hiring assessments.


Staff teams for excellent customer service.

  • Drive increased sales with smarter retail hiring decisions. 93% of customers who receive excellent customer service make repeat purchases.
  • Use rich, data-driven insights to identify and hire the candidates capable of wowing your customers with competencies scientifically mapped for a range of retail-specific roles.
2 million

Store associates assessed by SHL every year, around the world.

Streamline Retail Hiring with an Immersive, Rewarding Process

SHL Retail Hiring solution helps you to empower and engage candidates at scale with meaningful, personalized experiences whilst quickly and consistently selecting high-quality staff ready to succeed in the rapidly evolving retail industry.

desktop screenshot of two baristas with the caption "let's work together"
desktop screenshot of a retail assessment question with four possible answers
dashboard of volume hiring data insights with bar charts
desktop screenshot of two baristas with the caption "let's work together"

Treat every candidate as a VIP with personalized, valuable experiences.  

Put applicants in control of the process and showcase your retail environment as a great place to work.

Boost candidate interest by sharing an exciting and realistic preview of life at your store.

Candidate Experience Guide

desktop screenshot of a retail assessment question with four possible answers

Fairly assess candidates for new retail skills.

Elevate your retail store hiring with off-the-shelf or tailorable assessments measuring the competencies that matter most.

Ensure a level playing field by arming all retail hiring managers with the same objective tools for rigorous assessment.

Featured Products

Job Focused Assessment

Reliably measure specific retail store competencies with off-the-shelf or customizable assessments.

Read More

Retail Situational Judgement Test

Identify job candidates with the highest potential to deliver exceptional customer service.

Read More

Smart Interview

Shortlist at scale with on-demand interviews, then finalize with structured personal interviews.

Read More

dashboard of volume hiring data insights with bar charts

Boost the performance of retail hiring programs with powerful real-time insights.

Empower your team to design, monitor and fine tune assessment programs with real-time, self-service dashboards providing actionable insights on critical KPIs.

Make better-informed hiring decisions consistently across centralized or decentralized hiring teams.

Win over brand advocates with tailored, meaningful feedback at scale.

Share personalized, responsive feedback to every candidate on their strengths and weaknesses in an engaging, branded film.

Automated video feedback leaves a positive, lasting perception of your brand—even for those you do not hire.

Learn More

Secure High-Performing Store Staff with SHL.

Personalize experiences to delight candidates.


Net Promoter score (NPS) given by candidates to applaud SHL’s interactive hiring experience.

Deliver exceptional outcomes.

$78 Million

Annual sales increase for a luxury retailer with SHL-selected staff.

Enjoy high customer satisfaction.


Increased likelihood store staff selected by SHL can effectively handle difficult customers.