Engagement

Elevate your application experience to engage top talent.

  • Interest in contact center jobs has increased by 112% post-pandemic, making it increasingly hard to engage every candidate.
  • Our immersive branded experiences ensure you attract the best customer service agent candidates, even at scale. 

Performance

Hire agents highly skilled at remote work. 

  • 86% of surveyed BPOs are moving to remote contact centers, demanding new skills and capabilities.
  • With our constantly updated assessments, reliably measure the critical competencies needed to staff these new centers correctly. 

Efficiency

Quickly convert the best contact center agents.

  • Call volumes have increased by 85%, putting agents in high demand. You need to quickly convert good candidates before you lose them.
  • SHL automates contact center hiring, accelerating effective hiring while reducing time and costs.
32%

Increase in Customer Satisfaction Score (CSAT) delivered by agents hired by a global BPO using SHL’s solution.

Secure agents who deliver customer excellence.

SHL’s Contact Center Solution efficiently engages and identifies the high-performing candidates who can deliver improved business outcomes.

desktop screenshot of five people working at a call center with the caption saying "let's work together"
desktop screenshot of contact center simulation dashboard with multiple choice responses
desktop screenshot of three women at a table with language assessment questions and answers below
scroll contact center insights dashboard desktop 01
desktop screenshot of five people working at a call center with the caption saying "let's work together"

Differentiate your brand with memorable applications.

Stand out from the start with immersive, branded experiences that excite customer service agent candidates.

Empower each applicant to demonstrate why they believe they’d be the best fit, with interactive, job-relevant tools and assessments.

Transform Candidate Experience Guide

desktop screenshot of contact center simulation dashboard with multiple choice responses

Help candidates shine with fair, realistic assessments.

With more applicants than ever exploring careers in contact centers, objectively understanding each candidate’s skill, potential and fit is paramount.

SHL’s ever-evolving evaluation technology arms teams to measure critical job-specific competencies and surface top contenders.

Download Flyer

desktop screenshot of three women at a table with language assessment questions and answers below

Featured Products

Contact Center Simulation

Reliably assess service centricity, issue resolution, remote-work readiness, and other business-critical factors.

Read More

AI-Powered Spoken Language Assessment 

Evaluate spoken-language skills like pronunciation, fluency, active-listening, and grammar for CEFR-level scoring. 

Read More

AI-Powered Written Language Assessment 

Assess written language skills for enhancing customer experience, using Natural Language Processing (NLP). 

Read More

Realistic Job Preview

Engage the best candidates (and dissuade poor-fit ones) with detailed job previews.

Smart Interviews

Screen candidates at scale with on-demand video interviews, then assess finalists one-on-one.

Read More

scroll contact center insights dashboard desktop 01

Hire right-fit agents with unrivalled science.

Improve contact center hiring with unbiased reports revealing competency and job-match indicators in a dashboard integrated with your existing ATS. 

Armed with deeper insights, recruit agents who can impress your customers, improve outcomes, and stay long-term.

Download EBOOK

Wow every candidate with personalized feedback.

Wrap up each contact center hiring experience by sharing personalized insights with every candidate about their strengths.

Make hiring personal, even for a large applicant pool, by providing automated video feedback for everyone applying.

Learn More

Drive efficiency, quality, and customer excellence with SHL.

Hire agents committed to satisfying your customers.

32%

Increase in customer satisfaction for a global BPO.

Identify candidates likely to be high-performers.

42%

Likelihood agents hired with SHL will meet and exceed the goals for Average Handle Time (AHT).

Secure top talent faster than ever.

60%

Reduction in time to hire delivered for multiple global call centers.

Transform Your Hiring Decisions

With SHL, engage, delight, and hire top-quality, diverse talent ready to drive your success.

Contact Us