Stand out from the beginning with immersive, branded experiences for customer service agent candidates. Empower applicants with interactive, job-relevant tools and assessments.
Engagement
Elevate your application experience to engage top talent.
- Interest in contact center jobs has increased by 112% post-pandemic, making it increasingly hard to engage every candidate.
- Our immersive branded experiences ensure you attract the best customer service agent candidates, even at scale.
Performance
Hire agents highly skilled at remote work.
- 86% of surveyed BPOs are moving to remote contact centers, demanding new skills and capabilities.
- With our constantly updated assessments, reliably measure the critical competencies needed to staff these new centers correctly.
Efficiency
Quickly convert the best contact center agents.
- Call volumes have increased by 85%, putting agents in high demand. You need to quickly convert good candidates before you lose them.
- SHL automates contact center hiring, accelerating effective hiring while reducing time and costs.
SHL Insights
32% increase in Customer Satisfaction Score (CSAT) delivered by agents hired by a global BPO using SHL’s solution.
Secure customer-focused agents.
SHL’s Contact Center Solution efficiently engages and identifies the high-performing candidates who can deliver improved business outcomes.
Memorable Brand Applications
Empower Candidates with Realistic Assessments
With a surge in contact center applicants, it's crucial to objectively assess each candidate's potential. SHL's evaluation technology helps measure job-specific competencies and identify top talent.
Unrivaled Science for Hiring
Improve hiring with bias-reduced reports, showcasing competencies, and job-match indicators. Hire agents who impress customers, boost outcomes, and promote long-term retention.
Wow Every Candidate
Wrap up each applicant’s sales experience by sharing an engaging, personalized video that focuses on their strengths. Make hiring personal for a large applicant pool by providing automated video feedback.
SHL Featured Products
Drive Efficiency, Quality, and Customer Excellence with SHL.
Hire Agents Committed to Satisfying Your Customers.
32%
Increase in customer satisfaction for a global BPO.
Identify Candidates Likely to Be High-Performers.
42%
Likelihood agents hired with SHL will meet and exceed the goals for Average Handle Time (AHT).
Secure Top Talent Faster than Ever.
60%
Reduction in time to hire delivered for multiple global call centers.
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