Secure Customer-Focused Agents With Future-Ready Skills.

SHL’s Contact Center Hiring Solution efficiently engages and identifies the high-performing candidates who can deliver improved business outcomes.

 

Memorable Brand Applications

Capture candidates’ attention with immersive, branded experiences throughout your customer service recruitment. Empower applicants with interactive, job-relevant tools and simulation assessments.

Memorable Brand Applications

Empower Candidates with Realistic Assessments

With a surge in contact center applicants, it's crucial to objectively assess each candidate's potential. SHL's evaluation technology helps measure job-specific skills and identify top talent, even at scale.

Empower Candidates with Realistic Assessments

Unrivaled Science for Hiring

Improve hiring with detailed reports, showcasing competencies and job-match indicators. Use skills-based hiring to recruit agents who impress customers, boost outcomes, and stay long-term.

Unrivaled Science for Hiring

Every Candidate Matters

Wrap up each applicant’s experience by sharing an engaging, personalized video that focuses on their strengths. Make hiring personal for a large applicant pool by providing automated video feedback.

Memorable Brand Applications
Empower Candidates with Realistic Assessments
Unrivaled Science for Hiring

SHL Insights

32% increase in Customer Satisfaction Score (CSAT) delivered by agents hired by a global BPO using SHL’s solution.

Drive Efficiency, Quality, and Customer Excellence with SHL.

32%

Hire Customer-Focused Agents

Achieved a 32% increase in customer satisfaction for a global BPO.

42%

Identify High-Performers

Agents hired with SHL are 42% likely to meet and exceed Average Handle Time (AHT) goals.

60%

Secure Top Talent Faster

Reduced time-to-hire by 60% across multiple global call centers.

Your Strategic Contact Center Hiring Partner

Whether you want to understand candidate potential, role readiness or general fit, SHL will provide a neatly packaged, simple-to-deploy solution to help you get what you need from your customer service recruitment program.

Book a Demo