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Security & Compliance Documentation Portal

SHL’s technical security solutions are complemented by industry-standard policies and best practices. We are certified to ISO international standards for information security, business continuity, and service management.

Our Information Security Program is continually reviewed and validated by independent regulatory institutions and third-party security assessment organizations to ensure that we continue to meet or exceed security expectations.

Certification: Cyber Essentials May 2022
Certification: Cloud Security Alliance – STAR October 2019
Certification: ISO 9001 September 2022
Certification: ISO 20000 July 2023
Certification: ISO 22301 July 2023
Certification: ISO 27001 July 2023
Certification: ISO 27018 July 2023
Certification: ISO 27701 July 2023
GDPR May 2018
SHL Information Security November 2023
SHL Infrastructure Roadmap September 2023
SHL Permitted Affiliates March 2022
SHL Platforms Data Locations July 2023
SHL Platforms Sub-Processors October 2023
SHL Sub-Processors’ SCCs – EU Model Clauses June 2023


Additional documentation is available and may be requested from your account representative. You will be required to enter into a non-disclosure agreement to receive these additional documents which may include any of the following:

  • SOC 2 Type II reports for data centers
  • Penetration Reports
  • Vulnerability Reports
  • Disaster Recovery Plans and Testing Summary
  • ISO Statement of Applicability
  • Security Policies
    • Password
    • Encryption
    • Access Control
  • ITIL Policies
    • Change Management
    • Incident Management
    • Problem Management
  • GDPR Policies and Documentation