49% of call center agents leave within 6 months as they were not the right fit for the job.
Improve Your Contact Center Agent Performance
- SHL reduced the hiring of agents with a First Call Rate (FCR) below an acceptable threshold for one customer by 65%.
Delight Your Customers
- We also helped them increase CSAT score by 32% by identifying highly skilled customer service representatives.
And Hire the Best Agents Faster
- SHL Contact Center simulations are proven to help reduce time to hire by over 60%.
Simulate a Real-World Contact Center
Candidates immerse themselves in the role of a contact center agent, listening to a simulated call and interacting with customers using a realistic contact center system.
Optimize Customer Service Excellence
Measure critical customer service aptitude including:
- Service Orientation
- Issue Resolution
- Typing Achievement
Choose our ready-to-deploy simulations available for multiple roles.
Contact Center job simulations are available for multiple industries, such as:
Choose to tailor one for your industry and needs.
Explore SHL’s Wide Range of Solutions
With our platform of pre-configured talent acquisition and talent management solutions, maximize the potential of your company’s greatest asset—your people.