Contact Center Call Simulation (New)


Simulation based test that measures the ability to handle customer concerns over a call by referring to standard process documents. It also measures typing and documentation skills.

Job levels



English (USA)

Assessment length

Approximate Completion Time in minutes = 15

Test Type: S

Remote Testing:


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  • A Ability & Aptitude
  • B Biodata & Situational Judgement
  • C Competencies
  • D Development & 360
  • E Assessment Exercises
  • K Knowledge & Skills
  • P Personality & Behavior
  • S Simulations