Contact Center Sales & Service + 8.0


The Contact Center + 8.0 - Sales & Service Job Focused Assessment is designed to measure the skills, competencies, and behaviors needed for success in contact center roles that involve sales-related behaviors such as recommending products or services and retaining customers. This JFA includes a mobile-optimized contact center simulation, a behavioral assessment, and a cognitive test. Together, these assessments capture the ability to provide exceptional customer service and drive sales in entry-level contact center roles.

Job levels



English International, English (USA)

Assessment length

Approximate Completion Time in minutes = 41

Test Type: A B C P S

Remote Testing:


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  • A Ability & Aptitude
  • B Biodata & Situational Judgement
  • C Competencies
  • D Development & 360
  • E Assessment Exercises
  • K Knowledge & Skills
  • P Personality & Behavior
  • S Simulations