Customer Service Phone Simulation


As part of Contact Center Simulations, the Customer Service Phone Simulation is designed for entry-level positions in a contact center environment. Sample tasks for these jobs include: verify the customer or account; take ownership of customer issues; interact with customers to provide information; respond positively to difficult, irate, or confused customers; listen attentively to callers; resolve calls in a timely manner; navigate within multiple information menus to view customer account details and process information; and type information quickly and accurately. Potential job titles that use this solution are: Call Center Representative, Contact Center Representative, Contact Center Agent, Customer Service Agent, Customer Service Representative, and Customer Advocate.
"Please note that for Simplified Chinese version the audio is available in both Mandarin and Cantonese."

Job levels



French (Canada), Dutch, Italian, Spanish, French, Latin American Spanish, Portuguese (Brazil), Chinese Simplified, English (Australia), English International, English (USA)

Assessment length

Approximate Completion Time in minutes = 20

Test Type: B S

Remote Testing:


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