Entry Level Customer Service 7.1 (Americas)


The Entry Level Customer Service Solution (Retail and Contact Center) 7.1 is for entry-level positions in which employees interact with customers by providing information or carrying out customer requests related to an organizations products or services. Sample tasks for these jobs include, but are not limited to: interacting with customers on the phone or in person; taking orders; solving product or service issues; and responding positively to difficult or irate customers.
“IMPORTANT! Please note that you will need to select the correct package depending on which norm you intend to use. The package available for this product is International, South Africa and Americas".

Job levels



German, Finnish, Portuguese (Brazil), English (USA), Norwegian, Dutch, Arabic, Swedish, French (Canada), Italian, Danish, English International, Chinese Simplified, Latin American Spanish, French

Assessment length

Approximate Completion Time in minutes = 19

Test Type: C P

Remote Testing:


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  • A Ability & Aptitude
  • B Biodata & Situational Judgement
  • C Competencies
  • D Development & 360
  • E Assessment Exercises
  • K Knowledge & Skills
  • P Personality & Behavior
  • S Simulations