Service Supervisor Solution

Description

The Service Supervisor solution is designed for entry-level leadership positions in the hospitality industry that oversee hourly and salaried employees in customer facing positions (e.g. Front Desk Associate, Concierge, Guest Service Associate). Individuals in these roles perform many of hte duties of the employees they supervise. Sample tasks may include: assisting challenging guests, coaching employees on their customer service skills, taking corrective action when an employee is performing poorly, and monitoring employees to assess the satisfactory completion of tasks. Potential job titles that use this solution are: Front Desk Manager, Guest Services Supervisor, and Front Desk Supervisor. Multiple configurations of this solution are available.

Job levels

Front Line Manager, Manager, Supervisor

Languages

English (USA)

Assessment length

Approximate Completion Time in minutes = 48

Test Type: A B P

Remote Testing:

Accelerate Your Talent Strategy

Speak to our team today to see how our products transform talent strategy.

Book a Demo

  • A Ability & Aptitude
  • B Biodata & Situational Judgement
  • C Competencies
  • D Development & 360
  • E Assessment Exercises
  • K Knowledge & Skills
  • P Personality & Behavior
  • S Simulations