SHL
People Science. People Answers.
  • Solutions
    • Virtual
      • RemoteWorkQ
      • Coding Interview
      • Smart Interview Live
      • Smart Interview On Demand
      • Virtual Assessment & Development Centers
    • Talent Acquisition
      • Tech
      • Volume
      • Graduate
      • Professional
      • Manager
    • Talent Management
      • Leader Assessment & Development
      • High Potential
      • Succession Planning
      • Workforce Review
      • Mobilize
    • Services
      • Professional Services
      • Managed Services
      • Training Services
      • Integrated Solutions
  • Assessments
    • Assessments
      • Behavioral Assessments
      • Personality Assessments
      • Cognitive Ability Assessments
      • Job-Focused Assessments
    • Assessments Catalog
    • TalentCentral™
  • Resources
    • View by Type
      • Blogs
      • Podcasts
      • Webinars & Events
    • View by Topic
      • AI in Talent Assessment
      • Gender Diversity: Mind the Gap
      • Hiring the Best Tech Talent
      • The Promise of Gen Z
      • Women in Leadership Report
  • Customers
    • Success Stories
    • Testimonials
    • ROI Calculators
  • Company
    • Careers
    • Leadership Team
    • Global Offices
    • Newsroom
    • Awards & Accolades
    • Channel Partners
  • Get Started
  • English
    • Deutsch
    • Français
    • Italiano
    • Nederlands
    • 简体中文
  • Contact Us
  • Buy Online

Can we help you?   1-800-899-7451 (US)   0330 100 3435 (UK)

SHL Blog Our Insights on the 21st Century Workplace

  • View By Recent
  • View By Category
    • Assessment and Selection
    • Data and Analytics
    • Develop and Accelerate
    • Diversity and Inclusion
    • Leadership
    • Life at SHL
    • Workforce Trends
  • View By Popular Topic
    • AI
    • HR Technology
    • Candidate Experience
    • Talent Strategy
    • Digitalization
    • Organizational Culture
    • Workplace Diversity
  • Subscribe
Diversity and Inclusion

How Much Diversity at Work Is Needed to Avoid Tokenism?

Diversity without inclusion will result in tokenism. Read our blog to learn what it means, why it is harmful for organizations, and how to avoid it.

December 10, 2020 Sabrina Wijaya Organizational Culture, Workplace Diversity, Workplace Inclusion

blog-people-smiling-SH002

Diversity has become the term of the century. Every company is working hard to improve diversity within the organization in hopes of a more favorable public image. Attracting top talent from different backgrounds and ethnicity is assumed to be the best way for a company to be considered a diverse workplace.

If a firm hires enough people of color and/or women, they solve the diversity concern in the company. The solution to the issue seems to be establishing and achieving a quota, or a numeric target of how many percentages certain underrepresented groups should be hired and retained in the company. However, a diversity quota is just that – a quota. It is a symbolic effort that does not mean a lot if inclusion is not involved, and without inclusion, it just generates another issue: Tokenism.

Tokenism vs Inclusion

There is a fine line between diversity and tokenism. This year we have witnessed so many racially motivated incidents and uprisings. A particularly prominent one is the movement surrounding George Floyd’s death and Black Lives Matter – this was such a defining moment that the social media was almost entirely dominated by the Blackout Tuesday hashtags.

With these happenings, it is only natural that the topic of diversity has reached the spotlight within our workforce discussions once again; but what everyone seems to forget is that creating a diverse team is not enough. This is where inclusion enters the stage to play its role.

Inclusion is a continuous process that must last – long after these employees are hired, because when it is absent, that is when tokenism reigns.

Tokenism is a forced form of diversity that creates a superficial appearance of equality without truly achieving it. It lacks the inclusive behaviors that matter. The concept of inclusion is involving a wide range of workers in the decision-making process in the company instead of just having them present as mere representatives.

Tokenism is the practice of making a symbolic action by recruiting a small number of people from underrepresented groups to create an appearance of racial or gender equality within the workplace.

Inclusion is never about ensuring that 10% of your employees are women or non-white; it is about giving that 10% a voice to be heard, including them in important meetings, and empowering them to be their best in your company. Because ultimately, diversity is not about only focusing on race, sexual preference, disabilities, skin color, and gender — it is about gathering varying ideas from different employees, regardless of their beliefs and ethnicity. And as a leader in your team, take a step back and ask yourself, have you let your employees from different backgrounds, gender, and ethnicity collaborate and create a meaningful impact in the organization together?

If the answer is no or not much, then that is a sign that tokenism is happening in your organization.

The Danger of Tokenism at Work

The practice of tokenism is not only harmful to the individuals, but it can also negatively influence the whole organization. Let’s delve into some real risks it can pose:

#1 – It conceals inertness. Giving 10% of leadership seats to women candidates seems like progress. But again, this only talks about statistics. When they are not driving big decisions nor having major contributions, they are simply figureheads and that is not a progressive improvement.

#2 – It creates an inaccurate sense of security to leadership. Since the underrepresented person may not have enough voice to express their dissatisfaction, the leadership may not be aware that they may feel excluded. And with this false impression of security, it is easy to maintain the status quo and not make any positive change.

#3 – It negatively affects mental health. Being a token is frustrating; individuals may feel the extra pressure to represent the outnumbered group. They may also feel a sense of isolation, especially when their contribution may go unacknowledged or when they do not have somebody to support them if any microaggressions happen.

#4 – It hinders business performance and growth. When the tokenized employees are not given a chance to get actively engaged in the organization, they can often feel unmotivated to perform at the best of their capacity. The company will then miss out on an opportunity for success.

Being a token is frustrating; individuals may feel the extra pressure to represent the outnumbered group.

How to Avoid Tokenism

To prevent tokenism, there must be an integration of diversity and inclusion. Diversity is numbers; inclusion is culture. One cannot go well without the others. Managers and team leaders must create an environment where everyone feels connected and included. Encourage cross-cultural collaborations in all levels and business units. Most importantly, hire talents not based on their gender or ethnicity, or merely to improve your diversity statistics, but hire them based on their capabilities and what they can bring to the table.

Now we are back to the burning question: Just how much diversity is needed to avoid tokenism? The answer is no matter how much diversity you try to bring, if it is not accompanied by inclusion, you will always fall into the tokenism trap.

We should not even have to determine how many percentages of each BIPOC, women, and other underrepresented groups should be included in the organization from the start. Attract and retain the right candidates for the roles, not because of where they are from or what race they belong to. Let’s not make our diversity effort be a mere token, instead let’s truly embed it in our organizational culture because together, we can make an impact.

Contact us to learn more about how we can help you build a diverse and inclusive talent acquisition and talent management program.

Share

Author

Sabrina Wijaya

Sabrina Wijaya

Sabrina has many years of experience in marketing communication and has worked in various projects revolving around marketing research, digital marketing consultancy, social media management, and SEO copywriting. As a PR & Brand Marketing Analyst at SHL, she brings her expertise to cultivate content and build relationships with key influencers and press contacts in the EU and UK&I regions. She is enthusiastic about people, content creation, and organizational culture.
How to Solve Your Skills Gap Using a Growth Mindset How to Make Your Tech Platform Accessible for Visual Impairment

Related Posts

blog-pattern-digital-dots-SH001

Diversity and Inclusion

Neurodiverse Recruitment: Research to Understand the Candidate Experience

One of our research priorities in 2020 was to create a new application form on SHL Direct. Learn how it can help us understand the assessment experience of a neurodiverse candidate.

blog-man-with-phone-SH007

Diversity and Inclusion

How Technology Can Make a Real Change in DEI Efforts

This series explains why DEI efforts fail and how organizations can align people, processes, and technology to make meaningful and sustainable change.

blog-autism-acceptance-month-2021

Diversity and Inclusion

More Than Awareness: Autistic People Deserve Acceptance in the Workplace

As the world celebrates Autism Awareness Month, how can companies embrace and value their autistic members and provide genuine acceptance for autistic people in the workplace?

Recent Stories

  • Neurodiverse Recruitment: Research to Understand the Candidate Experience

    Neurodiverse Recruitment: Research to Understand the Candidate Experience

    10 hours ago
  • How Technology Can Make a Real Change in DEI Efforts

    How Technology Can Make a Real Change in DEI Efforts

    2 days ago
  • More Than Awareness: Autistic People Deserve Acceptance in the Workplace

    More Than Awareness: Autistic People Deserve Acceptance in the Workplace

    6 days ago

Related Stories

Lessons in Onboarding: Insights from Both Sides of the Trenches
Diversity and Inclusion: Let’s Face the Music and Dance
Re-aligning Talent and Strategy by Generating Valuable Insights from Talent Data

© 2021 SHL and its affiliates. All rights reserved.

Follow SHL

LinkedIn Twitter Facebook YouTube Instagram

Keep Up with Our Blog Follow SHL on social media to find out when a new article has been shared.