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Security & Compliance

ISO 9001

ISO 9001:2015 outlines a process-oriented approach to documenting and reviewing the structure, responsibilities, and procedures required to achieve effective quality management within an organization.

Specific sections of the standard contain information on topics such as:

  • Requirements for a quality management system, including documentation of a quality manual, document control, and determining process interactions
  • Responsibilities of management
  • Management of resources, including human resources and an organization’s work environment
  • Customer satisfaction
  • Measurement, analysis, and improvement of the QMS through activities including internal audits and corrective and preventive actions

The key to the ongoing certification under this standard is establishing, maintaining and improving the organizational structure, responsibilities, procedures, processes, and resources in a manner where SHL products and services consistently satisfy ISO 9001:2015 quality requirements.

This document was last updated: September 2022

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