The challenges facing customer service organizations are many. Operational issues relating to digital transformation and a transition to remote work have made it difficult for the contact center to execute to standards.
In the face of so much change, service leaders are asking themselves, what do I need differently from my contact center representatives in this new world? Explore the emerging skills and behaviors that allow CSR’s to thrive…and the customer experience to soar!
In this webinar, Andy Nelesen (SHL’s Volume Hiring and Contact Center Solution Owner) pulls from SHL’s extensive talent analytics database to:
- Explore the emerging skills of top customer service talent in 2023
- Document how CSR candidate behavior has shifted in a post-Covid talent landscape
Listen to the On-Demand Webinar