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Interview Data: Your Untapped Source of Hiring Efficiency and Quality

Interviews are the heartbeat of every hiring process, yet few HR teams know exactly how effective theirs are. Tracking interview efficiency and quality unlocks tangible savings, better hires, and smarter decisions.

Stop guessing, start measuring

It’s common for recruiters and hiring managers to “feel” the pain of scheduling headaches and inconsistent interview outcomes. The time spent arranging interviews, wrangling feedback, and working to secure the right candidate often go unmeasured, masking hidden costs and missed opportunities for improvement. Without real numbers to understand how much time and money is lost to interview admin or weak processes, teams are left guessing. By shining a light on interview efficiency and quality, talent acquisition leaders can not only own the interviewing process, but transform interviews from frustrating chores into powerful drivers of productivity and better hiring outcomes.


The cost of interview blind spots

Every recruiter knows the grind of interview coordination, and the often chaotic nature of making that final hiring decision. Recent research reveals recruiters lose nearly two days per hire just to scheduling and chasing feedback costing organizations over $20K a year per recruiter in lost productivity*. Multiply that across teams and hires, and the true cost of manual interview admin is staggering. By measuring hours spent and matching them with recruiter salaries and number of hires, HR can expose the annual cost draining the business and set clear goals for improvement.

Streamlined, data-driven interviews accelerate hiring, making it easier to schedule, run, and evaluate candidates. Faster hiring doesn’t just save time; it reduces the productivity losses caused by unfilled roles, meaning teams get up to speed more quickly and contribute value sooner.


Efficiency gains that ripple through the business

Leaving seats unfilled drags down productivity well beyond HR. Each open role means lost output, missed opportunities, and pressure on stretched teams. The daily cost of vacancy can quickly build up, factor in that each employee typically contributes around three times their salary in business value, and the impact of slow hiring grows even clearer.

By pinpointing time to hire, admin hours, and business value per role, teams can make tangible progress toward accelerating productivity and demonstrate their strategic impact to the business.


Embrace structure for smarter, fairer decisions

Hiring quality is also affected by how interviews are run. If teams don’t track consistency or fairness, every hiring decision depends on chance and gut feel, exposing the business to risks and limiting its ability to improve what really matters. Research, including Sackett (2022), confirms structured interviews deliver much greater selection accuracy than unstructured ones, which often rely on subjective judgment alone. A common myth with structure is that it hinders conversations, but with consistent, role-relevant questions and objective scoring, structured interviews minimize bias and help ensure every candidate is evaluated fairly.


Better data, better decisions

Investing in interview structure means stronger teams: better hires, higher performance, and improved retention. Teams that measure interview quality can coach interviewers, identify which questions predict success, and build confidence in every decision, shifting hiring from guesswork to evidence.

A mature interview strategy can transform interviews from unpredictable events to a source of insight. Interview data enables coaching, process improvement, and reliable hiring metrics that build trust in HR’s impact. It also helps highlight which interview formats work best, and allows leaders to back hiring decisions with clear evidence, not just intuition.

 

Curious how much your interviews are really costing or contributing? Find out how much productivity your team can unlock with our Interview Value Calculator today.

 

 

*HRReview 2025

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Author

Andrew Nelesen

Andy Nelesen is the global leader of SHL’s Volume Hiring practice, partnering with SHL customers on the design and optimization of data-driving hiring solutions for the past 10+ years.

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