Contact Center Customer Service + 8.0


The Contact Center + 8.0 - Customer Service Job Focused Assessment is designed to measure the skills, competencies, and behaviors needed for success in contact center roles where the main focus is customer service. This JFA includes a mobile-optimized contact center simulation, a behavioral assessment, and a cognitive test. Together, these assessments capture the ability to provide exceptional customer service in entry-level contact center roles.

Job levels



English (USA), English International, French, German, Latin American Spanish, Chinese Simplified, Portuguese (Brazil), Japanese

Assessment length

Approximate Completion Time in minutes = 41

Test Type: B C P S A

Remote Testing:


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  • A Ability & Aptitude
  • B Biodata & Situational Judgement
  • C Competencies
  • D Development & 360
  • E Assessment Exercises
  • K Knowledge & Skills
  • P Personality & Behavior
  • S Simulations