AI at Work in 2025

Curious – but not yet convinced

AI has entered every corner of the workplace, from how we apply for jobs to how our performance is measured, but people’s trust in AI is lagging.   

SHL’s AI at Work in 2025 survey reveals a US workforce that is intrigued yet uneasy: ready to use AI for speed and efficiency, but unsure whether it makes work fairer or more human.   

The findings expose a growing trust gap. Most employees are open to interviewing with an AI agent or using AI to boost productivity, yet they still want humans to make decisions and have the final say. US workers crave transparency, accountability, and assurance that AI enhances – not replaces – the qualities that make work meaningful. 

Get a snapshot of:

• How US workers really feel about AI’s role in hiring, performance, and skills development
• Where the trust gap lies and why transparency is now the biggest success factor for AI adoption
• What employees expect from leaders to make AI feel fair, safe, and supportive
• How attitudes differ across generations, revealing who’s most open to AI and who’s most resistant
• Practical steps organizations can take to build trust, ensure fairness, and reframe AI skills as human + technical capabilities   

The world of work is at a turning point. This research helps leaders, HR professionals, and employees alike understand what’s really driving sentiment, opportunity, and skepticism around AI. 

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