Unlocking potential through 360-degree vision
In a strategic initiative to drive innovation and sharpen its competitive edge, a leading global bank set out to assess the capabilities of over 10,000 leaders worldwide. By partnering with SHL, the organization implemented a state-of-the-art 360-degree assessment program designed to deliver reliable and accurate measures of key leader strengths and developmental gaps to help unlock leadership potential.
About the Company
Industry
Financial Services
Company Size
75,000+ employees
Region
Global
SHL helps provide accurate leader assessment
The Executive team praised the assessments for enriching year-end reviews with deeper insights, including the CEO who used these to drive more meaningful and impactful conversations in the majority of their end-of-year conversations. This clarity empowered people managers to select development initiatives with maximum impact.
Key Findings
Data provides unique leader insights to meet long-term vision
The results captured some potential leader blind spots in the perception of what others thought about leaders versus what leaders thought about themselves. For example, leaders generally over-rated themselves on their ability to support risk-taking and under-rated themselves on their execution skills, including their ability to remove collaboration barriers, and invite broad perspectives.
Different lenses enabled multiple views of the same data, providing further clarity, such as excluding direct reports who were found to be much more generous with their feedback.
Further analysis showed that as gaps in perception of how people leaders rated themselves, compared to how others rated them decreased—teams’ psychological safety and employee satisfaction increased (and vice versa). This showed the importance of two-way feedback as a mechanism for building psychological safety in teams and using the assessment insights to affect change.
Reviewing tens of thousands of open text questions revealed that employees valued ‘focus,’ ‘strategy,’ and ‘clarity,’ as key leadership traits. This highlighted key areas where leaders could focus on self-development as they were seen as essential to good leadership by employees.
Solution Insights
SHL’s 360 feedback includes a digital report that shows how perceptions of a leader’s performance shift over time—helping you monitor development and impact.
SHL’s Insights dashboards help HR visualize leadership skills across individuals, teams, or regions.
SHL's Enterprise Leader Development solution
See how you can unlock leader potential and uncover critical skills gaps with our Enterprise Leader Development solution.
