Bilingual Spanish Reservation Agent Solution


The Bilingual Reservation Agent solution is designed for customer centered entry-level positions within the hospitality industry. Sample tasks may include making, updating, or canceling hotel reservations made in English or Spanish; listening to customers speak Spanish and entering information into a computer in English; providing information on the hotel and the services offered. Potential job titles that use this solution are: Bilingual Reservation Agent, Customer Service Representative and Reservationist. Multiple configurations of this solution are available.

Job levels



English (USA), Latin American Spanish

Assessment length

Approximate Completion Time in minutes = 43

Test Type: B P S A

Remote Testing:


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  • A Ability & Aptitude
  • B Biodata & Situational Judgement
  • C Competencies
  • D Development & 360
  • E Assessment Exercises
  • K Knowledge & Skills
  • P Personality & Behavior
  • S Simulations