Call Center Hiring Solution

SHL Call Center Hiring Solution

Hire Call Center Agents Who Will Wow Your Customers

Managing high volumes of applicants and identifying call center agents with the wow factor is an ever-increasing challenge, as is providing a process that delights every candidate.

SHL’s Call Center Solution reduces this challenge with powerfully realistic simulations and a superior assessment experience that will amaze future employees and your customers alike.

93% of customers are likely to make a repeat purchase with companies who offer excellent customer service.

Assess Call Center Competency and Fit with Unrivaled Assessment Technology

Remotely assess high volumes of candidates and identify high-performing agents with:

  • Realistic call center simulations and assessments that measure competencies such as Service Orientation, Issue Resolution, Attentiveness, Navigation, Typing, Remote work-readiness, and more
  • Fully-automated spoken and written language test that remotely evaluate spoken, written, and comprehension skills
  • On-Demand Video Interviews that enable you to meet thousands of applicants in just a matter of minutes and receive consistent insight into fit

Deliver a Fair and Engaging Hiring Experience that Delights

Build candidate excitement right from the start by providing realistic insight into your culture and opportunity, then put candidates in the driving seat by assessing with the tools they use in the real world. Conclude each application with personalized feedback that highlights strengths and areas for development.

Call Center Hiring Solution

Data-Driven People Insights to Make Lasting and Rewarding Hiring Decisions

SHL’s people science and AI-driven technology provides drive improved hiring decisions with:

  • Detailed scorecards and reports including competency levels and job match indicator – all seamlessly integrated with your ATS
  • Engagement scores to show how candidates are interacting with your experience
  • AI scoring to drive data-led hiring decisions

Digitize Your Call Center Hiring with SHL

Hire High-Performing Agents

Hire High-Performing Agents

SHL recommended agents were 63% more likely to be high performers

Transform Your Customer Experience

Transform Your Customer Experience

Hire agents who will increase your CSAT scores by at least 32%

Reduce Time to Hire

Reduce Time to Hire

Automate screening to manage high applicant volume and reduce hiring time by 60%

Quickly Identify Agents Who Will Meet and Exceed Your Performance Metrics

Average Handle Time

Customer Satisfaction Score: CSAT

Sales Target Achieved

Speed of Answering Calls

Performance Ratings

Monetary Impact

Number of Calls Handled

People Turnover

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