SHL Call Center Hiring Solution
Hire Call Center Agents Who Will Wow Your Customers
Managing high volumes of applicants and identifying call center agents with the wow factor is an ever-increasing challenge, as is providing a process that delights every candidate.
SHL’s Call Center Solution reduces this challenge with powerfully realistic simulations and a superior assessment experience that will amaze future employees and your customers alike.
93% of customers are likely to make a repeat purchase with companies who offer excellent customer service.
Assess Call Center Competency and Fit with Unrivaled Assessment Technology
Remotely assess high volumes of candidates and identify high-performing agents with:
- Realistic call center and assessments that measure competencies such as Service Orientation, Issue Resolution, Attentiveness, Navigation, Typing, Remote work-readiness, and more
- Fully-automated spoken and written language test that remotely evaluate spoken, written, and comprehension skills
- On-Demand Video Interviews that enable you to meet thousands of applicants in just a matter of minutes and receive fair and consistent insight into fit
Deliver a Fair and Engaging Hiring Experience that Delights
Build candidate excitement right from the start by providing realistic insight into your culture and opportunity, then put candidates in the driving seat by assessing with the tools they use in the real world. Conclude each application with personalized feedback that highlights strengths and areas for development.
Data-Driven People Insights to Make Lasting and Rewarding Hiring Decisions
SHL’s people science and AI-driven technology provides drive improved hiring decisions with:
- Detailed scorecards and reports including competency levels and job match indicator – all seamlessly integrated with your ATS
- Engagement scores to show how candidates are interacting with your experience
- Fair and transparent AI-scoring with our white box video interview approach
Digitize Your Call Center Hiring with SHL
Hire High-Performing Agents
SHL recommended agents were 63% more likely to be high performers
Transform Your Customer Experience
Hire agents who will increase your CSAT scores by at least 32%
Reduce Time to Hire
Automate screening to manage high applicant volume and reduce hiring time by 60%