Managing high volumes of applicants and identifying call center agents with the wow factor is an ever-increasing challenge, as is providing a process that delights every candidate.
SHL’s Call Center Solution reduces this challenge with powerfully realistic simulations and a superior assessment experience that will amaze future employees and your customers alike.
93% of customers are likely to make a repeat purchase with companies who offer excellent customer service.
Deliver a Fair and Engaging Hiring Experience that Delights
Build candidate excitement right from the start by providing realistic insight into your culture and opportunity, then put candidates in the driving seat by assessing with the tools they use in the real world. Conclude each application with personalized feedback that highlights strengths and areas for development.
Data-Driven People Insights to Make Lasting and Rewarding Hiring Decisions
SHL’s people science and AI-driven technology provides drive improved hiring decisions with:
- Detailed scorecards and reports including competency levels and job match indicator – all seamlessly integrated with your ATS
- Engagement scores to show how candidates are interacting with your experience
- AI scoring to drive data-led hiring decisions