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Call Center and BPO Recruitment Insights

Powerful, engaging online aptitude tests for BPO recruitment and call center hiring

High-performing call center agents and customer service reps have a unique combination of skills, language mastery, and personality that can be hard to interview for. SHL’s online aptitude tests for BPO recruitment help customers reliably find candidates who succeed, reducing agent attrition by an average of 30%.

Call Center and BPO Recruitment

Select and Hire High-Performing Teams Faster

Role-specific job simulations and situational judgement tests that accurately measure problem-solving skills in customer relations

Language facility tests, including the world’s only AI-powered English speaking, writing, listening, and comprehension evaluation

AI-driven automation, including Natural Language Processing technologies that accurately score content structure, grammar, and syntax at scale

Select High Performing Call Center and BPO Agents Complete the form below and one of our experts will be in touch.

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