Stay ahead of shifting client demands with world-class assessments and real-life simulations. Get clarity on the critical skills required for success in role. Quickly evaluate and reliably measure candidates’ language capabilities, problem-solving skills, and future potential.
Performance Metrics to Inform Hiring Decisions
Whatever the metric you need to measure, SHL has the solution for your business.
Average handle time
Customer satisfaction score (CSAT)
Sales target achieved
Speed of answering calls
Performance ratings
Monetary impact
Number of calls handled
First call resolution
Drive Success for Your Business and that of Your Clients
Customer satisfaction is a crucial metric for your clients, so it’s essential that your BPO hiring secures agents who can deliver this.
We understand the importance of eliminating any cheating from your application process. Our built-in proctoring, anti-plagiarism technology and validated assessments ensure that every candidate is evaluated fairly and consistently – giving you confidence in every hire.
Reduce recruitment time, lower hiring costs and increase quality of hire with SHL’s fully automated, end-to-end hiring solution. Fully proctored assessments, realistic job simulations and interview solutions provide actionable insights to help make hiring decisions. Identify and select top talent with critical skills and future potential – at scale.
SHL Featured Products for BPO Recruitment
SHL talent solutions drive real business outcomes.
100,000
Manage High Applicant Volume
A BPO client assessed over 100,000 candidates in just 2 hours using SHL.
90%
Automate and Accelerate Hiring
A global software company reduced candidate processing time by 90% using SHL AI-Powered Spoken Language Assessments.
32%
Elevate Customer Service
A global BPO experienced 32% increase in customer satisfaction with SHL selected candidates.
Volume Hiring: Demo Hub
Our demo video and interactive tours will show you how to assess for skills of the future, helping you build a workforce that can flex as work contexts change.
Measure What Matters Most with SHL
Effortlessly evaluate crucial customer service and language skills at scale with SHL’s BPO Hiring. SHL provides a simple-to-deploy solution to help you quickly hire agents capable of delivering customer excellence and business success.
