Sales & Service Phone Simulation
Description
As part of Contact Center Simulations, the Sales & Service Phone Simulation is designed for contact center roles that involve sales or sales-related behaviors such as recommending products or services and retaining customers. Sample tasks for these jobs include: interacting with customers on the phone to sell a product/service; adding new or upgraded products or services; extending promotional or retention offers; responding appropriately to customer objections; navigating to information menus to assist the customer and process information; and typing information quickly and accurately. Potential job titles that use this simulation include: telesales representative, outbound sales representative, telemarketer, and contact center representative.
Job levels
Entry-Level
Languages
English (USA), English (Australia), English International, Chinese Simplified, French, Spanish, Portuguese (Brazil), Italian, Dutch, Latin American Spanish, French (Canada), German
Assessment length
Approximate Completion Time in minutes = 20
Test Type: B S
Remote Testing:
Downloads
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