Good communication skills of your agents are critical to the business. But, quickly evaluating language skills of candidates at scale is difficult.
SHL’s AI-powered suite of language and communication assessments quickly identify call center agent’s capability to deliver a customer experience that exceeds expectations.
76% of call center leaders rank “improving customer experience to enhance retention rates” as their #1 business priority.
Hire Agents with Highly Proficient Spoken English Language Skills
- Uses Artificial Intelligence and advanced voice recognition to score pronunciation, fluency, active listening, grammar, vocabulary and spoken language comprehension
- Scores with CEFR level having a high correlation to human evaluators help to identify the best talent
- Evaluate candidates for multiple, global accents and languages – English, French, Spanish and more. Available on mobile, desktop/laptop
Never Miss Hiring Agents with Good Written English Skills
- Uses Natural Language Processing to score candidate on content quality, grammar, email etiquette and highlights typographical errors made in the content
- Detailed scorecard with CEFR level having a strong correlation to human evaluators
- WriteX Essay and WriteX Email available. Email variant is available for multiple roles such as Customer Service, Sales and Managerial profile
Select Agents with Great Language Comprehension Skills
- Evaluate candidate’s grammar, functional vocabulary and comprehension of text
- Available in English, Spanish and French. Customize for other languages.
- Accessible through mobile, desktop/laptop