Language Evaluation

SHL Language Evaluation

Evaluate Language and Communication Proficiency at Scale

Good communication skills of your agents are critical to the business. But, quickly evaluating language skills of candidates at scale is difficult.

SHL’s AI-powered suite of language and communication assessments quickly identify call center agent’s capability to deliver a customer experience that exceeds expectations.

76% of call center leaders rank “improving customer experience to enhance retention rates” as their #1 business priority.

Language Evaluation

Hire Agents with Highly Proficient Spoken English Language Skills

  • Uses Artificial Intelligence and advanced voice recognition to score pronunciation, fluency, active listening, grammar, vocabulary and spoken language comprehension
  • Scores with CEFR level having a high correlation to human evaluators help to identify the best talent
  • Evaluate candidates for multiple, global accents and languages – English, French, Spanish and more. Available on mobile, desktop/laptop

Never Miss Hiring Agents with Good Written English Skills

  • Uses Natural Language Processing to score candidate on content quality, grammar, email etiquette and highlights typographical errors made in the content
  • Detailed scorecard with CEFR level having a strong correlation to human evaluators
  • WriteX Essay and WriteX Email available. Email variant is available for multiple roles such as Customer Service, Sales and Managerial profile
Language Evaluation
Language Evaluation

Select Agents with Great Language Comprehension Skills

  • Evaluate candidate’s grammar, functional vocabulary and comprehension of text
  • Available in English, Spanish and French. Customize for other languages.
  • Accessible through mobile, desktop/laptop

Automate Language Evaluation

Identify Agents with Remarkable Language Skills

Identify Agents with Remarkable Language Skills

SHL recommended agents were 63% more likely to be high performers

Delight Candidates

Delight Candidates

Reduce candidate wait time by 55% with faster evaluation and hiring process

Make Faster Hiring Decision

Make Faster Hiring Decision

Evaluate candidates at scale and reduce time to hire by 60%

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