Introduction to the Administrator Data Protection Notice

Please read this Data Protection Notice (“Notice”) to continue. It sets out how and why your Employer and SHL collect your personal information. For any defined terms which are not defined on this page, please see the definitions included within the Notice.

Please read the entire Notice carefully.

If you have questions about this Notice, please email

Administrator Data Protection Notice

This Notice was last updated on 24 March 2020.

CHANGES TO THIS NOTICE: This Notice has been updated to address changes required by the acquisition of Aspiring Minds by SHL.

1 Who we are

This Notice describes how:

(1) your Employer (“Employer”); and

(2) SHL Group Limited of The Pavilion, 1 Atwell Place, Thames Ditton, Surrey KT7 0NE, England. This Notice also covers us, our affiliated company, Aspiring Minds, and the rest of our affiliated group of companies (together, SHL or we or us) each as joint controller of your Personal Information (defined below);

respectively use your information collected as an administrator of the online Assessment.

SHL will process and collect information about you as the administrator of the SHL assessment platform (“Platform”) in accordance with this Notice. Some information is (“Personal Information”), personal information about you or from which we can identify you.

This Notice also covers us, and our affiliated group of companies. Each group company is listed here.

This Notice sets out the way the Employer and SHL use your information: what is collected, how it is collected, how it is used, why it is used, who it is shared with and the rights to which you will be entitled.

Section 2 (Employer as the Data Controller) provides further information on processing of your personal information by the Employer as the data controller.

Section 3 (Data Sharing and Your Rights) provides additional information on who SHL and the Employer share your data with and an overview of your rights under data protection law.

2 Employer as the Data Controller

SHL collects your Personal Information on behalf of your Employer so that you can operate the Platform where your Employer conducts assessments with candidates and participants.

The Employer will be the data controller in respect of your Personal Information and the Employer will decide what data is collected, the purposes for which it is collected and who it is shared with. You will be able to exercise your rights directly against the Employer in respect of this Personal Information (see section 4 (The Employer and SHL as the Data Controller) for more information)).

The data collected

We collect and process the categories of data on behalf of the Employer as set out below. Depending on the Platform, not all the categories of data listed below may be collected about you.

What we collect

Information that you give us and the Employer when you become an Administrator, (“Admin Credentials“) including:

  • first and last name;
  • email address;
  • country/location
  • password
  • preferred language
  • user role

What we do with the data

We use your Admin Credentials to:

  1. allow you to access the Platform so you can manage the assessments and reports purchased by your Employer; and
  2. manage and administer our services.

Why this data is collected and how long it is retained by us

We hold and process your Admin Credentials, in accordance with the Employer’s instructions. The Employer will instruct us to process your Personal Information because they have one or more of the following legitimate interests:

  1. to have a staff member to administer the Platform, and
  2. to control access to the assessments performed for the Employer.

We will keep your Personal Information on behalf of the Employer in accordance with the Employer’s instructions. The period of time that we are instructed to hold your Personal Information, varies from Employer to Employer, but generally will be for the time that we are instructed to retain the related assessments. We will not delete your Personal Information if relevant to an investigation or a dispute. It will continue to be stored until those issues are fully resolved.

You should contact the Employer directly if you require more information on this section.

Data Sharing

We will only share your Personal Information processed on behalf of the Employer with the Employer and on the Employer’s instructions. The Employer may share your Personal Information with other third parties including its group companies and those parties listed at section 4. You should contact the Employer for more information to identify with whom they share your Personal Information.

Where your Personal Information will be held

We store your Personal Information in data centres the following locations:

For clients using the European server, the data centre is located in Germany and backed up in Ireland. For clients using the US server, the data centre and back up is located in the US. For clients using the Chinese server, the data centre and back up is located in China. For clients using the Australian servers, the data centre is located in Australia and backed up in Ireland. SHL affiliates also transfer your Personal Information within the EEA (Europe Economic Area).

Additionally, your Personal Information is transferred to the United States, India, South Africa and United Kingdom (“SHL Non EEA Processing Locations”) where a limited number of personnel in our SHL Non EEA Processing Locations, as well as our trusted third party vendors and service providers, have access to Personal Information in order to provide services. As the SHL Non EEA Processing Locations are in countries which do not have equivalent data protection laws to those applicable in the EEA we have an Intragroup Agreement in place, signed by all SHL affiliates, which contains the European Union (EU) Standard Contractual Clauses (SCCs) which have been approved by the EU data protection authorities for the transfer of data outside the EEA. Our third-party vendors and service providers are also required to sign up to SCCs in accordance with Article 46 of the General Data Protection Regulation. All SHL affiliates have the same technical, physical, and administrative security controls and are required to comply with our data protection policies and procedures, applicable laws, governing the collection and use of personal information.

We are happy to provide you with copies of the regulator-approved SCCs, which you can request from the SHL Data Protection Officer (DPO) on or the contact details included at the end of this Notice.

When do we share Personal Information

We have set out the circumstances in which we will share your data with third parties below:

  • We will share your Admin Credentials within our group companies when required to provide maintenance and support services and so that we can continue to improve the services we provide across the group.
  • We will also share your information with our trusted third-party service providers, including our survey tool provider, IT security provider and cloud hosting platform provider solely to the extent required to deliver contract services. Our service providers will be required to meet our standards on processing information and security.

Inappropriate Content

To the extent SHL Products allow you to post your own content, SHL is not responsible for any content that you, your Company or a candidate post which is factually inaccurate, unlawful or offensive. That responsibility remains solely with the Company. Accordingly, Company waives any and all legal rights or remedies you have or may have against SHL with respect to any such content. SHL does not monitor the content posted by you, but we reserve the right (but not the obligation) in our sole discretion to remove any content that is available via an SHL Product where we have any grounds to suspect non-compliance with these Terms.

3 Data Sharing and Your Rights

Data Sharing

The Employer and SHL as data controller will share your data with the following third parties in the below circumstances:

  • If we are discussing selling or transferring part or all of our business, Personal Information will be transferred to prospective purchasers under suitable terms as to confidentiality;
  • If we are reorganized or sold, Personal Information will be transferred to a buyer who can continue to provide services to you;
  • If we are required to by law, or under any regulatory code or practice we follow, or if we are asked by any public or regulatory authority – for example the Police;
  • If we are defending a legal claim your Personal Information will be transferred as required in connection with defending such claim.

Data Subject Rights

We’ve listed the rights you have over your Personal Information and how you can use them below. These rights are subject to exemptions in applicable law and will only apply to certain types of information or processing. As described above, the Employer will be data controller so you should contact them directly if you want to exercise a right over data for which they are data controller.

  1. The right to withdraw consent: Where we or the Employer have obtained consent for some of the ways we use your information you can remove that consent at any time by contacting the Employer or the SHL Data Protection Officer (DPO) on or the contact details included at the end of this Notice.
  2. You can ask us to confirm if we are processing your Personal Information and, if we are, you can ask for access to that Personal Information as well as further details including why your data is being used and for what purposes.
  3. You can ask to correct your Personal Information held by us and the Employer if it is wrong.
  4. You can ask us and the Employer to delete your Personal Information.
  5. You can ask us and the Employer to restrict how we use your Personal Information.
  6. You can ask us and the Employer to help you move certain Personal Information to other companies. To help with that you have a right to ask that we or the Employer provide your Personal Information in a machine-readable format to another company.
  7. You can ask us and the Employer to stop using your Personal Information, but only in certain cases. This applies where we are processing your personal information based on a legitimate interest (or those of a third party) and you can object to processing on this ground. However, we will be entitled to continue processing your information based on our compelling legitimate interests.

You also have a right to make a complaint to a Supervisory Authority. Where we are the data controller you can contact the UK Information Commissioner’s Office; or the local data protection regulator in your jurisdiction.

Where the Employer is the data controller, you can contact the regulator in the location where the Employer is based.

Questions or Complaints

Questions about the results of your assessment or the Employer’s use of your Personal Information should be sent directly to the Employer at whose request you are taking the assessment.

If you have any questions about this Notice please contact the SHL Data Protection Officer (DPO) on or the contact details included at the end of this Notice.

Changes to the Notice

This Notice will be changed from time to time. If we change anything important about this Notice (the information we collect, how we use it or why) we will provide a prominent notice to bring your attention to such importance changes for a reasonable length of time following the change.

If you would like to access previous versions of this Notice, please contact the SHL Data Protection Officer (DPO) on or the contact details included at the end of this Notice.

Other policies


We are committed to keeping your personal information safe. We have implemented physical, technical and administrative measures to help prevent unauthorized access or use of your information. For more information about the security measures we have please see our: Security Policy


SHL products and services are subject to US sanctions law. As a result, prohibited individuals, or those located in certain countries (Cuba, Iran, North Korea, Sudan and Syria), are not authorized to take assessments on our systems. Please contact us at with any questions.

SHL Data Protection Officer Contact Details:

If you have any questions regarding our Notice you can contact us at: or by regular mail addressed to:

For users in the European Union (EU), European Economic Area (EEA), and Switzerland:

SHL Nederland BV

Attn: Global Data Protection Officer,

Secoya Building 5th Floor


99 3528 BJ Utrecht

The Netherlands

For all other users:

SHL Group Ltd

Attn: Global Data Protection Officer

The Pavilion

1 Atwell Place, Thames Ditton

England    KT7 0NE

United Kingdom